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Planet 7 Casino - Delayed payment over 2 months

RESOLVED
jyjhan United States
Posted on March 22, 2017.

Hi,

I have approved withdraw from this casino the amount of $400 which I have not receive it. It has been over 2 months now but I am still waiting to get my payment. I have been contacted customer support via live chat and email but always getting same response from them "the payment is in process and I should be getting it soon". I tried calling them but never had a luck speaking to anyone(left voicemail messages but no one called back). Please help me resolving this issue. Thanks!

Posted on March 25, 2017.

Hi Jyjahn--

I'm sorry for the difficulties you've been having with this.

Unfortunately, I'm having a bit of trouble getting into Planet7 accounts right now, due to maintenance. My understanding is that this will continue for a couple hours, but I'll be leaving the office, shortly. I'll be in tomorrow and I'll be sure to look into this straight away and get back to you with an update of what's happening with your account.

All the best,

Tawni

jyjhan United States
Posted on March 27, 2017.

Hi Tawni,

Thank you for the response. I will check in for the updates later.

Jyjhan

AskGamblers
Posted on March 30, 2017.

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

Posted on April 2, 2017.

Hy Jyjhan--

Sorry I'm just getting back to you. The good news is (as you already know), your payment was delivered to you, Wednesday. ;-)

Again, I apologize for all the difficulties with this.

All the best,

Tawni

jyjhan United States
Posted on April 2, 2017.

Hi Tawni,

Yes, I have received my payments. Thank you!

Jyjhan

AskGamblers
Posted on April 2, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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