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Planet 7 Casino - Delayed Bitcoin payment of $2500 and conflicting information from customer service

RESOLVED
nikita44 California
Posted on June 27, 2017.

My $2500. withdraw was approved on May the 16th. I recieved an email stating thatI could expect payment within 10-20 days.I kept in contact with planet 7 through the live chat and the service agents were never unpleasant but continued to provide conflicting timeframes as to when I could expect payment.I chose a Bitcoin withdraw because they state that it is faster process, but we are past the 10-20 day timeframe that they said I could expect payment. My withdraw request has been escalated to priority one, although this seems to mean very little as during a live chat this morning I was told that my request was still in the financing dept. and to check back in a week for further updates. I've made all my deposits in good faith and they were all processed instantly, I expected to be treated fairly at the very least. Why Planet7 is stalling on paying a withdraw that they approved and not following guidelines that they set forth is the worst kind of business practice. I'm grateful to have found this site and look forward to resolving this matter with your help.

Posted on July 1, 2017.

Hi Nikita--

I'm sorry for the delays you've experienced with this.

I've checked your account and sent a request to our Payments Department to have your payment sorted out, straight away. With this, I would expect you'll receive your funds in the next day or so. As soon as I see the payment has been issued, I'll be back to update this thread.

All the best,

Tawni

nikita44 California
Posted on July 1, 2017.

Thank you Tawni, I appreciate your help in this. I look forward to resolving this soon.

nikita44 California
Posted on July 2, 2017.

Bitcoin hit my wallet this afternoon. Thank you very much Tawni for your help in resolving this, it is appriciated. Thank you in spades to the Admin of AskGamblers for providing an overwatch for U.S players, you may consider this matter resolved.

AskGamblers
Posted on July 3, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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