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Planet 7 Casino - Delayed payment of 2 withdrawals

RESOLVED
Posted on 15 February 2017

I requested 2 withdraws around the same time 2 weeks ago and both have not been paid within the time frame that their terms and conditions state it will be.
Also when contacting customer service, they terminated my chat without responding to my question.
$500 requested.
I have attached the payment time frames, and a screen shot of my conversation with a customer service representative.

AskGamblers
Posted on 18 February 2017

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

Posted on 22 February 2017

Hi Kayla--

I've reviewed your account and I do see the payment was made to you via Bitcoin, on 2/17.

I'm so very sorry for the delays you experienced with this, but I'm very happy to see this has been sorted out for you.

All the best,

Tawni

AskGamblers
Posted on 22 February 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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