Complaint #367 Planet 7 Casino

Delayed Payments, no time frame given for payment time

By Hiskid9

9 years ago

Message on forum

I played on Planet 7 Casino for the month of September 2016 and have received no valid answers as to when I might receive my payouts. All I was told was that I would be paid and that Planet 7 does not have any money nor do they handle any money. It's their 3rd party processing team they deal with and when I asked for information they refused to give me their name and what supervisor I might contact in order to track & receive my winnings. My first winning was for $2500 on Sept 3, 2016 and my second winning was on Sept 18 in the amount of $1900 and my final winning which was originally on Sept 18th but since I wondered why it was still sitting in the withdrawal list and it was Sept 27th already I clicked on it, it only changed the withdrawal date and moved it out to that day which was Sept. 27 and that amount was for $1400 when I inquired about the change in date - they told me that would start the process of processing the withdrawal all over again and move it out to Sept 27th instead of Sept 18th. It was told me that Planet 7 Casino has had this problem before and was resolved. I read all the rules and everything that was printed on their casino site. I followed there rules to the "T". I am new at this and never realized they would hold my money up for weeks/ months on end with no date given as to when I would receive my monies. I needed these funds to help my family out who are in dire need of assistance. That is my only reason and I am really disappointed that this casino would only pay me "whenever". Thank you.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $5800

Discussion

Hiskid9

9 years ago

Got the tracking info and should get the $1400 check today via FedEx. I still don't see any tracking info though on the 2nd check for $1700. Could you please check this one out for me and let me know what the status is? Thank you:) Hiskid9

Hiskid9

9 years ago

Ok thank you for all your help here. What financial institutions in USA do accept Canadian checks or what other reliable financial institution accepts checks not mentioning gaming? In other words, where can I safely deposit these checks? Also I had been off the site fir about a week or so and went back out there and now they won't even allow me any bonus or coupon codes, when i try live chat, no one responds to my inquiry. Guess they know who we are because we used AskGamblers.com and rhey helped us out. I appreciate all your help. Thank you for all you do!☺

Planet 7 Casino

• Representative

9 years ago

Hi Hiskid--

I'm very sorry you're having difficulty with this, but unfortunately, this is part and parcel of processing payments back to U.S. players. I know of no online casinos which accept U.S. players that are able to send checks issued within the U.S.--it just does not happen.

While we may have our fair share of complaints, you'll find no complaints where we've issued a 'bogus or worthless' check. Our checks are good--just not issued from the U.S.

Regarding your next payment, this has already been sent to processing and I'm hoping to have tracking on this no later than this Thursday. I'll be sure to update you as soon as the tracking comes through.

All the best,

Tawni

Hiskid9

9 years ago

Apparently without saying anything to the credit union where my husband and I do our banking, they said that the check I am trying to deposit may be bogus or the funds are not really there. They really do not want to deposit it because of that...This is my first venture into the casino world and it is so hard to believe that when people actually win, payments are delayed and then when the checks come in, they are not worth the paper they are written on...How stupid can we all be to even play?
I received my first check from Sept 8 and now a second check is coming from Planet 7 Casino later this coming week and how can I be sure the funds are really there...I never mentioned gaming at all but my financial institution doesn't want to get stuck either..... WHERE DO I TAKE THESE CHECKS AND ACTUALLY DEPOSIT THEM FOR THE 10 DAY HOLD AND REALLY CAN SECURE MY MONEY THAT I ACTUALLY WON?? In other words, how can I actually receive my winnings after the processing fees, deposit holding times, etc. My credit union first said that it would be a 5 business day hold and now it is going to be 10 days..but they will not accept any deposits from me from an international bank that they are not familiar with. Please help me! Thank you.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed bitcoin withdrawals

I am filing a complaint regarding delayed Bitcoin withdrawals from Planet 7 Casino.

I currently have four pending Bitcoin withdrawal requests totaling approximately $9,500. Two withdrawal requests were submitted on June 1, 2026, another on June 7, 2026, and an additional withdrawal on June 22, 2026. The June 22 withdrawal orginally for 2500 was later split into smaller payments by the casino.

All withdrawals remain in “Requested” status and have not been approved, processed, or paid.

I have previously received multiple successful withdrawals from Planet 7 and royal Ace and my account has already been verified. No additional documentation has been requested. Despite numerous contacts with customer support, I continue to receive the same response that withdrawals require 7–10 business days for approval and additional time for processing.

I am requesting that Planet 7 provide a specific explanation for the delay and immediately process my pending withdrawals.
I already have a separate unresolved withdrawal complaint against Royal Ace it was requested for withdrawal on 5/22 for $2,375

Thank you for your assistance.

63h left

$9,500

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501