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Planet 7 Casino - Delayed $2,500 Payment Issue

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2392
Posted on February 26, 2018

I'm hoping Tawni and askgamblers is able to assist me with this issue as I see many people have had great success getting issues resolved. I submitted withdrawal requests on 1/23 for $2,500. I provided my verification documents on 1/23 to paymen­­ts­@­c­as­­ino­­su­p­p­or­­tce­­nt­e­r.com with reference number # 584253. I was told I would receive a response in 2 business days. I have still not received any response. I contacted live chat several times escalating my request. I was finally told that my my withdrawal was approved. I was told that my wire transfer details was updated and I needed to wait 7to10 days. It has been over that time period and I have still not received my winnings. Any help Tawni and askgamblers could provide would be very much appreciated.

Larry

Posted on February 28, 2018

Hi Larry--

I'm very sorry for the difficulties you've been having with this--I'm happy to tell you I have good news for you...

Your payment was sent off to our processor this morning: 2/28 Paid $2392 for transaction #95189859. As you can see, there is a bit of a shortfall from your requested amount--this is because you used a coupon. All of our bonuses are non-withdrawable and as such, removed from your withdrawal amount.

I would expect you'll find the funds reflected in your account, early next week (possibly sooner).

I wish you all the best,

Tawni

Posted on February 28, 2018

Thank you so much Tawni. Thats what I call 100% customer service. I appreciate everything that you have done to resolve my issue! Thanks again!

AskGamblers
Posted on March 1, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

AskGamblers
Posted on March 8, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on March 8, 2018

Hello Tawni,
I still have not received my payment. Can you please check on it for me?

Posted on March 9, 2018

Disregard, I received it today. Thanks!

AskGamblers
Posted on March 9, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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