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Planet 7 Casino - Delayed approval of $2,500 payment

REJECTED
theredcore United States
posted on March 12, 2018.

I placed my withdrawal request in the early hours Sunday (as well as sent documents), it's now Saturday (their withdrawal terms state approval or denial after 3 business days) I spoke with their chat yestersay, they responded that my complaint would be escalated. After speaking with the chat today, they mentioned that I never sent in my documents, which I responded to with a screenshot of my sent email containing documents. I keep getting a run around, with no real answers and when I can have my withdrawal.

posted on March 14, 2018.

Hi Riley--

I'm very sorry for the frustration you've been having and I'm certain I can have this resolved for you, fairly quickly.

I've reviewed your account and while I don't doubt you've sent your documents, I'm not able to locate them (I've just sent you an email regarding this). Also, there is no preferred method of payment on file for you. As soon as I receive your documents and your preferred method of payment, I'll be able to have this sorted out for you.

All the best,

Tawni

theredcore United States
posted on March 15, 2018.

Hi Tawni. I Haven't received an email from you, or from anyone really ( I still had all your advertisement emails though!) I had already updated my withdrawal method to Bitcoin, and I have sent documents to 2 separate email addresses (one of them the customer support never mentioned until I told him I had already emailed the first address).

I should have waited for a reply here, but after watching my withdrawal get denied for no reason, and no help from their chat, I got upset, went on tilt and lost it all. (Bi-polar does that sometimes..)

So Yeah, there isn't a reason to really pursue this any further.

So I guess complaint resolved, but my overall experience is very negative.

AskGamblers
posted on March 15, 2018.

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

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