I have now 2 withdrawals that were approved and have been delayed the first was for $1400 the second was for $350. I really like this casino and have had some luck playing their games. However I finally had cash outs I could make and looked forward to receiving my winnings. After the alloted time had passed I contacted Planet 7 and was told they were delayed and sent to escalations. At this point I was told to email Ally and she would be taking my case. Well I have emailed her and have not received a reaponse. I would like to be able to recommend this casino but until I receive both of my checks I cannot do so. If they would better their payout process I feel they could be a great choice.