My withdrawal request for $2500 was approved on May 14th and I have been waiting to receive my tracking number. I have tried speaking to someone via the live support and was told that my account had been sent to escalations and that I should email Ally. I emailed her on June 3rd and June 8th but received no response. I then spoke to Robyn is the withdrawal department who assured me that I would receive my check but that they were experiencing delays to high volume. She also told me to email Ally who I still have not heard back from. I enjoy this casino very much and would like to continue playing, however I do not feel comfortable doing so until I receive my payment. Any information on when I can expect to receive my tracking number would be greatly appreciated.