I made many deposits last autumn in 2017, and I had big luck in November when I won $6800. The Casino sent me $5000 via Neteller till 21 December, and I requested the last part $1800 this January.
After waiting two months, Finance Department sent me an email that Neteller withdrawal method not available temporary, I had to choose other method. I said OK, send me cheuqe, but please send it in 6 weeks, because I go to holiday to US for one month, and I would like to get the cheque before leaving.
Unfortunately I didn`t get the cheque till the end of April, so I changed back to Neteller my withdrawal. When I get home at the end of May, still haven`t got the money. Finance Department informed me about my account is under review.
Four weeks ago I could not log in, my account was closed. Nobody informed me about the reason. I talked many times to security via live chat, and always get the following answer: upper management is revieing my case, you will be notified within a couple of days / till the end of week / in a few hours /etc.
I don`t understand how is it possible that
1. my account was closed without informing me?
2. after four weeks I still don`t know the reason
3. I don`t have information when I get my $1870.
Please help me to solve this issue, I have been waiting for my money more than half a year.