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A month delayed payment


Hi, I need your help. The captain jack of the casino does not pay a win, more than a month my money is in waiting status for approval. I sent the documents and received a letter that my documents are approved and started patiently
Waiting for payment of its funds in the amount of $ 200 it was June 9

 

This is Vivien with Captain Jack Casino.

Thank you for sending all the documentation required for your casino account.

Your documents have been verified, and your account has been updated.

Thank you and have a great day!

Kind Regards,

Vivien

Documents Department
06/26/2017 07:26 AM Bitcoin Withdrawal Requested - $ 200.00

After this email, I did not receive any information about my payment.
Disputed Casino Captain Jack Casino
Amount $200

Discussion

User name

Dear @NakasuChie,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Nakasuchie--

I've just checked your account and I do see the payment was issued to your Bitcoin wallet, yesterday. ;-)

Again, I apologize for the delays.

I wish you all the very best,

Tawni
User name
Hi Nakasuchie--

I'm very sorry for the difficulties and delays you've experienced with this.

I've checked your account and I've sent an email to our Payments Manager requesting this be paid immediately. With that, I would expect the payment to be paid to your wallet sometime today or tomorrow.

I'll be sure to confirm once the payment has been issued.

All the best,

Tawni

Captain Jack Casino Complaint Stats

Resolved 213 / 219
Avg. Amount $3,364
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Captain Jack Casino Complaints

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