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Royal Ace Casino - Delayed payment 4 month

RESOLVED
Cherokeeo Mexico
posted on November 16, 2017.

Hi, 4 months I do not pay the win this casino, first they responded to my messages, I gave the documents several times, but did not receive any response, the Casino according to its rules pay out the winnings immediately within 10 days, but it took about 120 days and I did not receive any payment, my winnings are $ 200, I do not think that for the casino this is a big problem to pay this money, I do not understand what is happening, I hope your site will help me.. thank you

posted on November 22, 2017.

Hi Pitaloshero--

I'm very sorry for the difficulties you've been experiencing with your withdrawal.

I've checked your account and I see that the utility bill you’ve sent us is too blurry to read. I’ll need you to send another photo of a current utility bill. Also, we do not have your preferred method of payment on file.

I've just sent you an email regarding all this. If you'll kindly respond with the necessary bits required, I'll be able to have your withdrawal sorted for you in very short order.

All the best,

Tawni

posted on November 25, 2017.

Hi Pitaloshero--

I've just checked on your account and I do see your withdrawal has been approved. I've already put through the request for the payment to be issued--I would expect this to take place in the next few days.

As soon as I have confirmation that your payment has been issued, I'll be back to update this thread.

Have a great weekend,

Tawni

posted on November 28, 2017.

Hi Pitaloshero--

I'm sorry for not coming back to you sooner, but it's good news...

Your final payment has already been issued to your wallet: 11/25 Paid $200 (0.022994) for transaction #28328358.

Again, I apologize for the difficulties you've experienced with this.

I wish you all the best,

Tawni

AskGamblers
posted on November 28, 2017.

Dear @Pitalesharo Cherokee,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.