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Planet 7 Casino - Delayed payment 3+months

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 700
Et411212 United States Message
Posted on November 14, 2016

I won and requested a payout in the amount of 700$. It was approved in July. Still haven't received my payment and when I try to contact via Phone they say they closed my account for no apparent reason other than "having the right to refuse service or terminate anyones account at anytime" which was told to me by a representative over the fone

Posted on November 17, 2016

Dear @Et411212,

Please let us know if there's some update on your issue.

Posted on November 21, 2016

Hi Eric--

I'm sorry for my delayed response with this. Unfortunately, I'm not in the office until tomorrow, but I'll be sure to look into this issue and respond back here with an update.


Posted on November 24, 2016

Please let us know if there's any update regarding this case. Thank you.

Posted on December 1, 2016

Hi Eric--

I'm terribly sorry--somehow, I left you off my 'to do' list and I just caught this. :-(

After reviewing your account, I see that you're absolutely correct. We owe you this payment and to be honest, I cannot explain why this was not taken care of a very long time ago.

I'd like to get this resolved as quickly as possible and with this in mind, I'm sending you a PM, here at AskGamblers to discuss payment options.

All the best,


Posted on December 3, 2016

Please let us know if there's any update regarding this case. Thank you.

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