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Captain Jack Casino - Delayed payment of $2328

Complaint Info
Disputed casino Captain Jack Casino
Reason Delayed payment
Amount $ 2328
Posted on November 30, 2016

After loosing enough finally got some luck and won some money and requested withdrawals in mid november and were approved immediately but captain jack casino did not send my money yet i have two withdrawals approved one for 800$ and other for 1528$. It is been escalated twice and i sent documents at same time when i requested and they are saying it will be updated. can some one help in getting my winnings ASAP.

Posted on December 2, 2016

I got email from Elena from Finance team asking for method of payment on 11/30 and I sent details immediately and later on 12/01 I got email again saying your account has been updated with it. The two withdrawals will be combined and sent in 72 hours to our processor. , You should expect them by the end of next week. But today when I contacted customer support through live chat agent told me money is already paid but I cannot see them in my account they are saying it is paid on 12/1/2016 6:07:16 AM but I did not receive any money. I asked agent to connect me to manager then after few minutes I got below reply from him as his manager said money was paid and will receive I did not get any money.

Can you please look into my account Elena/Tawni.

Please do not close complaint till issue is fixed

Posted on December 6, 2016

Still nothing received

Posted on December 6, 2016

Hi Reddy--

I'm sorry for the delays you've experienced with this.

I've reviewed your account and I do see your payment has already been sent off. I would expect you to see the funds reflected in your account within the next day or so.

Again, apologies for this.

All the best,


Posted on December 6, 2016

Hi Twani,

Thanks for looking into this issue. I will check and let you if i see money came to my account in a day or so.


Posted on December 7, 2016

Twani- Nothing received into my account.

Posted on December 8, 2016

Twani - nothing received and no reply can you please let me know i did not receive anything yet.

Posted on December 9, 2016

Twani - As you told i should receive it but nothing received into my account.

Posted on December 12, 2016

Twani- Today is monday i did not get anything yet from captain jack can you check and let me know status.

Posted on December 15, 2016

Twani- Nothing yet received today is Thursday can you let me know when will i get ?

Posted on December 16, 2016

Twani can you look into this i still did not receive anything?

Posted on December 19, 2016

Nothing yet received no reply no update.

Captain Jack Casino Complaints

  • 153 of 158 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 3,498 USD avg amount

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