Complaint #460 Planet 7 Casino

Delaying an authorized payment

By Giuseppe1952

9 years ago

Message on forum

I requested a withdrawal X $1.225 on 10/05 that was approved by 10/21. Today 11/27 after 36 calendar days, the money has not been sent. I have escalated it several times with no positive result. Al so, I hace sent emails to the payout dept without answer. Is it fair? I am a player from Spain. In top of that, 6 additional withdrawals have been approved by P7 at the beginning of November. Any of them have been sent to me Neteller account.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $4153

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Giuseppe1952

• Spain

9 years ago

I have received an e.mail from Elena explaining in detail the payments processed since many months ago. I cannot verify all these transactions because such long time is not available in the P7 web historical data. I only can talk about what I have recorded. So, as I cannot demonstrate my numbers, this complain can be closed.

AskGamblers

• Support Team

9 years ago

Dear @Giuseppe1952,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Planet 7 Casino

• Representative

9 years ago

Hi Giuseppe--

Not sure why you haven't received an email, as I do know the Manager did contact you. I've now asked Elena to contact you straight away--she'll email you, as well as contact you via our messaging in the gaming console. If need be, she'll try to reach you by phone.

This is the best way to resolve things in this instance, as there are so many withdrawals and payments involved with this.

I'll speak with Elena, Monday to see how things progress.

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

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Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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Delayed payment at Planet7

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My Payments

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I am fully verified and won $3,600 and made a withdrawal for $2500

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Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

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DENIED WITHDRAWALS

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I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

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I would like some help from you please.

Rejected

$7,501

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Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

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Rejected

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