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Circus.be Casino - Delay with verification

RESOLVED
Complaint Info
Disputed casino Circus.be Casino
Reason Verification issues
Amount € 1300
Posted on November 7, 2016

Hi,


I've been playing few weeks in this casino and on Sunday, 30.10 I made my first withdrawal.

I had to verify my email address and send in documents.

I sent them right away.

I waited few days without any response. After this I send mail to their customer support and I got answer: "We have passed your question to the relevant department"

I know verification takes some time, but its been 4 days already. I have no idea what is going on, do they need more documents or what.

I can't even cancel my withdrawal and I don't want to make any more deposits, because Im not sure can I get my money out..

AskGamblers
Posted on November 7, 2016

Dear @bloge,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thank you for your cooperation.

Posted on November 7, 2016

Hi,


Is it okay if I add the amount here?

Amount is 1300€ and it has been over a week now.

Yesterday I sent mail to the customer support and answer was "Unfortunately, we still haven’t received an answer from the relevant department."

Posted on November 7, 2016

Dear Ville,

Apologize in advance for any inconvenience.

We would like to inform you that your account has been verified and we will process your request today.
Currently we have many request and our department is doing the best to process all the request in order to satisfy our customers.
However this can involve a delay , We can ensure that in the future new procedures and new withdrawal method will be implemented in order to avoid any delay or issue.

Once again apologize for the inconvenient you should receive a confirm from our Customer Service today.

Thanks

Circus Team

Posted on November 7, 2016

Hi Circus and Askgamblers,


I just received message from Circus.de customer support that my account has been authenticated and my withdrawal request will be processed today.

Im going to wait until money is actually in my bank account, after this Im pleased and I can close this complaint.

Posted on November 8, 2016

Hi,


I just received money in to my bank account.

Now Im satisfied and you can close this complaint.

Thank you Askgamblers and Circus. Im going to continue playing in your site.

AskGamblers
Posted on November 8, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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