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Freaky Vegas Casino - Declined withdrawal due to bonus terms violation without giving me any proof

RESOLVED
Piijjaa Finland
posted on April 26, 2018.

I played by bonus money and wager it by them terms and win 800e. Now they declined my withdraw because they claim that i have played my welcome bonus in January in way that is not lined in their bonus terms.
I looked my playing history at January and there is nothin against the rules. I have played only games that have allowed to play and my bets have been between 0,75-1,20€. I ask how i have brake rules at January but they dont answer to me anymore.
This was different bonus and nothing to do with welcome bonus.

Here is email what they send to me.

Hi Pia,

Thank you for your e-mail.

When reviewing your withdrawal, we noticed that you have played with the welcome bonus in a way that is not in line with our bonus terms & conditions.

Due to this, we have decided to consider all your game play as voided any the winnings have been removed from your account.

You find our bonus terms here, and the following part of our bonus terms have been violated - https:­//f­rea­kyv­ega­s.c­om/­en/­bon­us-­terms

Increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any Bonus;using any betting system or placing even money bets on any game of chance, and /or using the “Double-Up” or gamble feature within a game to increase win values;increasing your balance after placing high value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requir­eme­nts­;wa­gering on Games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them as specified in the specific bonus landing page terms;wagering on games with bonus money to build up value, lose the bonus and then cash out on the built up value with a secondary deposit.

Thank you for your understanding and have a good day.

-- Martin

posted on April 26, 2018.

To whom it may concern,

This complaint has already been addressed yesterday on a separate forum, and even though terms were breached by user, user has been given another chance in good faith to complete wagering the remainder of their bonus with funds added back to their account and user has since continued playing.

@AskGamblers - We understand that this complaint might have been published today, although as stated above this has already been addressed and is now closed.

Should you have any queries, do feel free to get in touch.

Kind Regards,
FreakyVegas

AskGamblers
posted on April 26, 2018.

Dear @Piijjaa,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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