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Casino Sieger - Declined payment and account closed with unjustified accusations

UNRESOLVED
Posted on May 4, 2016

It has now been about six weeks since i requested my payout from Casino Sieger. At first I was told there was some trouble with me filling out the bank details so I was asked to try and try agian but it still didnt work.

Later on I was told to send in the standard verification documents wich I of course did. Nothing happaned for about two weeks so I asked support was what taking so long. I got the answer that their finance department was working on it so i waited. This went on for about 6 more weeks. Me, checking in with support just to get the same answer over and over again.

Yesterday i sent a new mail to support but this time to get another answer.

"As a follow up to my previous message.
I would like to ask that you try and request another payout. If this payout is also declined please contact us again.

Let us know if you have more questions, we are happy to help you!"

So I did and a couple of hours later I get this response:

"You have been in collusion with other players and participated in a group of players which is against our terms. According to our Terms and Conditions which you accepted once you have registered in our casino, your acts are considered as "Abuse" (please see term 10.6.g) and therefore your account in our casino is subject of banning.

Unfortunately you are not welcome in our casino anymore, your payout has been declined and waived and your account has been closed."

What is going on here?! Why am I accused of beeing in collusion with other players and committing abuse?!?! This is NOT ok! You dont even have any proof of this stupid accusations.
This is just nonsense wich I can asure I am not guilty of. So now I demand an answer to why I am not beeing paid my winnings?

Regards
jocke11

AskGamblers
Posted on May 7, 2016

Dear @jocke11,

Please let us know if there's some update on your issue.

Posted on May 10, 2016

There is total silence from Casino Sieger. I have sent an email letting them now about this post, but no response.

Posted on May 10, 2016

Hello there,

we are discussing this complaint of yours with Askgamblers Team. Thank you for your patience.

Posted on May 12, 2016

Any news regarding this?

Posted on May 16, 2016

It would be nice if someone could respond on this matter.

Kind Regards
jocke11

Posted on May 19, 2016

Still nothing?

AskGamblers
Posted on May 19, 2016

AskGamblers Complaints Team have been in a direct communication with Casino Sieger management. We request additional information regarding this case and now awaiting the casino team to provide them.

Posted on May 26, 2016

Thanks, I appreciate it. Things moving slowly i guess?

AskGamblers
Posted on May 30, 2016

AskGamblers Complaints Team have been in a direct communication with Casino Sieger management. We request additional information regarding this case and now awaiting the casino team to provide them.

AskGamblers
Posted on June 3, 2016

Unfortunately, both sides involved into this dispute did not manage to reach to a satisfactory resolution. AskGamblers Complaints Team have been in a direct communication with the Casino Sieger management over the last couple of weeks trying to find a solution. We are afraid we did not manage to achieve such and therefore, we recommend player to forward this issue in front of the relevant licensing authority directly. AskGamblers Complaints Team will comply with the decision taken from that authority and change the outcome of this case if the regulator's ruling is different than our final decision. Until then this complaints is closed and considered as Unresolved.

Thank you all for your cooperation.

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