It has now been about six weeks since i requested my payout from Casino Sieger. At first I was told there was some trouble with me filling out the bank details so I was asked to try and try agian but it still didnt work.
Later on I was told to send in the standard verification documents wich I of course did. Nothing happaned for about two weeks so I asked support was what taking so long. I got the answer that their finance department was working on it so i waited. This went on for about 6 more weeks. Me, checking in with support just to get the same answer over and over again.
Yesterday i sent a new mail to support but this time to get another answer.
"As a follow up to my previous message.
I would like to ask that you try and request another payout. If this payout is also declined please contact us again.
Let us know if you have more questions, we are happy to help you!"
So I did and a couple of hours later I get this response:
"You have been in collusion with other players and participated in a group of players which is against our terms. According to our Terms and Conditions which you accepted once you have registered in our casino, your acts are considered as "Abuse" (please see term 10.6.g) and therefore your account in our casino is subject of banning.
Unfortunately you are not welcome in our casino anymore, your payout has been declined and waived and your account has been closed."
What is going on here?! Why am I accused of beeing in collusion with other players and committing abuse?!?! This is NOT ok! You dont even have any proof of this stupid accusations.
This is just nonsense wich I can asure I am not guilty of. So now I demand an answer to why I am not beeing paid my winnings?