Declined payment

I played there in June 2015. I saved the terms and chat transcript saying all games can be played and completed all necessary requirements. I won ordered withdrawal several times and it got declined. Then this February I get an email saying winnings removed because you must complete wagering on the same game type you start wagering. Dear , As part of our regular withdrawal review process, we have seen that the terms and conditions of the bonus you received were not met. The Bonus Terms and Conditions state that once a player starts to use a bonus on slot games, the wagering must be completed on slot games. Similarly, once a player starts to use a bonus on table games, the wagering must be completed on table games. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.) We have therefore cancelled your withdrawal request and removed the winnings. Should you have any questions please reply to this email or contact our customer support via live chat on our site. Kind Regards, Verification Team The problem is that this term was added several months after I completed all the requirements. I sent my copy yo the support team they replied they`d like to talk on the phone I said I prefer to keep discussions in written form. They never replied back. Winnings not credited still. I have attached both versions of the terms. You can see that rule number 11 in its current form was absent from old terms. A very obvious mistake was made and the casino should correct it and honor the initial terms.

I followed the information on the site to set my deposit limits, but when I opened 'Account' as instructed there was no tab for 'Deposit Limits' as stated on the website. I went to live chat and requested they set a deposit limit on my account in order to ensure I did not over commit They then sent me on to the email support and asked me to send an email for the limit, not sure why they couldn't do this live as it is a very important service to ensure responsible gambling. I sent an email through to request they update the deposit limit immediately. I then went on to use the casino for approx. 4 hours, until I run out of money. I then went to deposit to see if everything had been updated (and the usual view of wanting to deposit more......), and it let me. I disappointingly carried on, and went far beyond the £200 limit I had set on the account. I don't understand why the limit was not set. The site states clearly you can amend on the casino site, but this is not the case. I followed this link : If you have an account at Deuce Club Casino, Log in, go to My Account and select Responsible Gaming to set your limits. If you have any more questions, please feel free to contact us through our Support 24/7 - but this came up with a blank page? I wanted to set the limits as I know how easy it is to continue gambling when you know you should stop. I would like to know why the site failed to allow me to set my limits as I wanted too, and why again did the live chat refuse to set my limit, and why when I emailed did the limit not get implemented. I know this is my money to gamble, and I deposited, but I tried to set limits to stop this happening.