Complaint #347
Planet 7 Casino
Declined/Delayed Payment
9 years ago
Hello,
I have been an online gambler for many years. I am a US player that started at Microgaming Casinos, was 100% loyal to them until we were banned, started playing Vegas Tech casinos, and recently was enticed by bonuses offered via email and text from Planet 7. As a US player, I am VERY aware of the potential for fraudulent scenarios arising if depositing at an unscrupulous casino, but reviews seemed to indicate that Planet 7 had issues in the past, but was trustworthy now. I deposited many times over the past month or so, and finally requested a withdrawal on September 13 for $2000. I filled out their Credit Card authorization form, sent that to them, along with copies of all my credit cards and license, front and back (sent this the same day). They then sent me an email saying they needed a copy of a recent (within 30 days) utility bill. I sent them a copy of my Verizon phone bill. On the 17th, I went in to the cashier at Planet 7 to check the status, and it says it was declined!!!!! I had already sent them everything they wanted, and they said the reason it declined was because I had missing documentation that they requested. I was SO angry because this was clearly a sleazy delay tactic to hopefully push me into reversing my request. They didn't need to decline it so the clock was reset; they could have just asked for whatever they wanted (even though I had already sent it). Bottom line, half the time I email them, they don't even reply, and when they do, they continue to tell me their notes say I still have missing documentation, at which point I send it AGAIN. At this point, I have sent them ALL REQUESTED DOCUMENTATION FIVE (5) TIMES!!!! Live chat told me yesterday that my info was JUST verified on the 19th, and to "be patient"!!!!!! Can I also add that I continue to get emails and text messages stating I have been determined to be a VIP player and to call them to confirm I want this bump in status, which would give me quicker payouts, personalized bonuses, etc., yet I called and waited 15 minutes on hold, and was then disconnected. What is going on with these people???? I am really sad because I love their games, but I won't jump through these hoops to get paid every time. PLEASE if there is any kind of intervention or guidance you guys can offer, I'd be so appreciative....I really just want to get paid! These guys are scam artists!!!!! ps - I have copies of all emails to and from them if you need them.
I have been an online gambler for many years. I am a US player that started at Microgaming Casinos, was 100% loyal to them until we were banned, started playing Vegas Tech casinos, and recently was enticed by bonuses offered via email and text from Planet 7. As a US player, I am VERY aware of the potential for fraudulent scenarios arising if depositing at an unscrupulous casino, but reviews seemed to indicate that Planet 7 had issues in the past, but was trustworthy now. I deposited many times over the past month or so, and finally requested a withdrawal on September 13 for $2000. I filled out their Credit Card authorization form, sent that to them, along with copies of all my credit cards and license, front and back (sent this the same day). They then sent me an email saying they needed a copy of a recent (within 30 days) utility bill. I sent them a copy of my Verizon phone bill. On the 17th, I went in to the cashier at Planet 7 to check the status, and it says it was declined!!!!! I had already sent them everything they wanted, and they said the reason it declined was because I had missing documentation that they requested. I was SO angry because this was clearly a sleazy delay tactic to hopefully push me into reversing my request. They didn't need to decline it so the clock was reset; they could have just asked for whatever they wanted (even though I had already sent it). Bottom line, half the time I email them, they don't even reply, and when they do, they continue to tell me their notes say I still have missing documentation, at which point I send it AGAIN. At this point, I have sent them ALL REQUESTED DOCUMENTATION FIVE (5) TIMES!!!! Live chat told me yesterday that my info was JUST verified on the 19th, and to "be patient"!!!!!! Can I also add that I continue to get emails and text messages stating I have been determined to be a VIP player and to call them to confirm I want this bump in status, which would give me quicker payouts, personalized bonuses, etc., yet I called and waited 15 minutes on hold, and was then disconnected. What is going on with these people???? I am really sad because I love their games, but I won't jump through these hoops to get paid every time. PLEASE if there is any kind of intervention or guidance you guys can offer, I'd be so appreciative....I really just want to get paid! These guys are scam artists!!!!! ps - I have copies of all emails to and from them if you need them.
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