Complaint #1 Dbosses Casino

Delaying a withdrawal another time over their own 2 day limit

By Florian S.

3 years ago

Message on forum

Hello, I made an withdrawal for 700 euros and the support informed me it needs up to 2 days to be proceeded, the 2 days are over and the support informs me that it can take another 2 days for the withdrawal.

It seems like they are delaying my withdrawal. I just hope this is somehow cause if a technical reason and my withdrawal will be proceeded soon, but because of the amount I am a bit more concerned that they are delaying another time over their own 2 day limit.

Disputed Casino Dbosses Casino

Reason Delayed payment

Amount €700

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Floryder2012

• Bayern • 1 reviews

3 years ago

I can still confirm

AskGamblers

• Support Team

3 years ago

Dear @Floryder2012,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dbosses Casino

• Representative

3 years ago

AskGamblers please note that player confirmed withdrawal processed.

Dbosses Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,085

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dbosses Casino Complaints

See all complaints for this casino

Delayed 1400 EUR and asking for documents every 2 days

Hello. so I withdrew 200 (26 December) from Dbosses in my Jeton account and it was all ok. I verified my account and money was in my Jeton soon. The day after(27 December) I won 1400 and tried to withdraw again with jeton.

This time was different. 24 hours after my requested withdrawal they say that should verify my Jeton account. Ok I verified and sent them requested documents.

Today I woke up from a email from Dbosses telling me that they need a new id because my id expires soon. (note : my id expires in 29 JANUARY 2023. We currently are is 30 DECEMBER 2022).

I tried to contact them via live chat and no response from the relevant department. I have all screenshots here i am uploading.

Resolved

€1,400