They have confiscating my balance and closing my account

I am submitting this complaint regarding an unresolved refund issue with Cryptorino.
I made a cryptocurrency deposit to my Cryptorino account using the deposit address provided by the casino. The transaction was successfully confirmed on the blockchain. However, the deposit was not credited to my account.
After contacting support, I was informed that the transaction did not pass their KYT (Know Your Transaction) check and therefore could not be credited. Cryptorino confirmed that the funds would instead be refunded to the wallet address I provided. I immediately supplied the requested wallet address.
Since then, I have repeatedly contacted support for updates. Their responses have been generic, stating that:
My funds are safe.
The refund will be processed.
The matter has been forwarded to another department.
They cannot provide any estimated timeframe for the refund.
At no point have they stated that additional information or verification is required from me. They have also not disputed that the funds belong to me or that I am entitled to a refund. The only issue is the ongoing delay with no explanation or timeline.
I believe it is unreasonable for a customer to be left waiting indefinitely after the operator has already acknowledged that the funds should be returned. I am therefore requesting AskGamblers' assistance in obtaining a prompt resolution.

Hi everyone.

I made several deposits and withdrawals to Cryptorino and everything went regularly until my last won (around 140€ profit in single bet slip). After that I was informed that I have to do kyc or my account will be deleted, I did it and despite the fact I didn’t play before January at this casino, casino refused to pay me and my account and let me just take last deposit.

Dear askgamblers, please protect my interest. I played fairly and this is ridiculous that I can’t withdraw my winnings after lot of deposits and lot of withdrawals before that.
I am desperate

P.s. I don’t know what my name is because I forgot to check it before they froze my account, but email is correct

Hello,

I would like to file a complaint regarding Cryptorino.io.

I have been playing at this casino for several months, mostly on live roulette. One of the main reasons I chose Cryptorino was their advertised promise of being an anonymous casino – with no KYC or verification process required. This is clearly stated on their website.

Over this period, I made more than 30 deposits and withdrawals without any issue. The withdrawals were always instant. Everything was working perfectly… until I started winning more than I deposited.

After a good streak on live roulette, I requested another withdrawal and my account was suddenly closed without warning. I received an email requesting full KYC verification, including:

A copy of my ID

Proof of address

Proof of all deposits

A video of myself stating that I am not part of a "syndicate"

I complied with everything they asked for, even though I don’t understand what a “syndicate” has to do with playing roulette. I had never heard of such a request in any other casino.

Despite sending all the required documents and video, my $5,000 balance remains locked and I have not received any reply from their support team in days.

I believe this is a serious breach of trust and potentially a scam. They changed their own rules once I became a profitable player. This goes against their own terms, which say that no verification is needed.

I have attached two screenshots: one showing that I submitted all the requested documents, and another showing the email from Cryptorino asking for verification.

I respectfully ask AskGamblers to assist me in resolving this situation and help me recover my funds.

Thank you for your support.

Hello. On March 17, I made a deposit of $450, won $1,000, of which I bet $200, and requested a withdrawal of $800. After that, my account was blocked and verification was requested. On March 18, I sent all the documents, during this time they did not even confirm that the documents were correct and began verification. I also read all their problematic reviews, they are all related to verification, so I want you to immediately start tracking my problem and help me withdraw about $1,150

Hello,

I’m writing to report an issue I’m experiencing with Cryptorino Casino regarding my account and a pending withdrawal.

Here’s what happened:

I deposited €50 into my account and started playing. After some successful bets, I managed to increase my balance to $400.
When I tried to request a withdrawal, my account was suddenly blocked. Now, whenever I try to log in, I receive the message:
"Your account has been blocked, please contact support."
I contacted the casino’s support team on December 8, 2024, via email to understand the reason for the block, but I have not received any response.
Today is December 22, 2024, and the issue is still unresolved.
This situation feels unfair and unprofessional. I would appreciate your assistance in resolving this matter and ensuring the casino provides a proper explanation and allows me to access my funds.

Best Regards

I deposited in crypto currency on the Cryptorino casino. I wanted to withdraw about €110 but it was refused and 3 days later I was sent an email to verify my KYC and at the same time close my account.
I sent all these documents on Thursday, November 28 but despite my reminders still no response.
While I respected all their conditions.
Thank you for your help

Hello everyone. I chose this casino because there were no negative reviews. And now I regret it. Since today after I made a dkposit, made several bets in this casino, I decided to withdraw an amount of $ 50. I hoped to get them quickly, since before registration I wrote in the live chat, they promised that withdrawals are considered within 15 minutes. But as it turned out, my transaction is being considered. I tried to clarify why my withdrawal is under consideration, they answered that they do not know and I need to wait. I clarified how long I need to wait, they answered that it is unknown, since they do not have time regulations. They can analyze a day, week, month, years. I then asked to clarify in which rules it is written that my withdrawal can be under consideration, but they did not write anything to me.