Cryptorino Casino - Account blocked after withdrawal request

UNRESOLVED

Complaint Info

Disputed casino

Cryptorino Casino

Reason

Declined payment

Amount

$ 400

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Hello,

I’m writing to report an issue I’m experiencing with Cryptorino Casino regarding my account and a pending withdrawal.

Here’s what happened:

I deposited €50 into my account and started playing. After some successful bets, I managed to increase my balance to $400.
When I tried to request a withdrawal, my account was suddenly blocked. Now, whenever I try to log in, I receive the message:
"Your account has been blocked, please contact support."
I contacted the casino’s support team on December 8, 2024, via email to understand the reason for the block, but I have not received any response.
Today is December 22, 2024, and the issue is still unresolved.
This situation feels unfair and unprofessional. I would appreciate your assistance in resolving this matter and ensuring the casino provides a proper explanation and allows me to access my funds.

Best Regards

AskGamblers

Dear Cryptorino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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