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Cresus Casino - Delaying payments for over a week now

RESOLVED

Complaint Info

Disputed casino

Cresus Casino

Amount

€ 485

jeaust Netherlands
Posted on April 18, 2019

Cresus casino is dealying payments for over a week now. My account got verified within 2 hours (quite fast, to be honest). my payments were accepted in a day as well. Now they're "completed" for over a week and the money still hasn't arrived. This is what the customer service replied:

-"the bank needs to verify your bank account"

- "Yes, when they will finish their verifications, your withdrawals will be sent by the load of paiement."

-"This are mandotary verifications about bank account."

-"the load of paiement need to make mandotary verifications, not our casino, not even your bank."


We're a week in now, and these are the reasons they gave me today.

Yesterday i was told something different.


The winnings add up to 500ish euro's and don't involve any form of bonus money.

AskGamblers
Posted on April 18, 2019

Dear @jeaust,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

jeaust Netherlands
Posted on April 18, 2019

To clarigy the amount regarding my complaint above:
5 withdrawls in Euro:
100
85
100
100
100

They're all "completed" for over a week now.

jeaust Netherlands
Posted on April 18, 2019

Well, whattayaknow, 3 hours after publishing my complaint i get everything on my bank account.. this site works better then their customer service. Thanks askgamblers!

AskGamblers
Posted on April 18, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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