Complaint #3 Cresus Casino

Delaying payments for over a week now

By klaas v.

7 years ago

Cresus casino is dealying payments for over a week now. My account got verified within 2 hours (quite fast, to be honest). my payments were accepted in a day as well. Now they're "completed" for over a week and the money still hasn't arrived. This is what the customer service replied:

-"the bank needs to verify your bank account"

- "Yes, when they will finish their verifications, your withdrawals will be sent by the load of paiement."

-"This are mandotary verifications about bank account."

-"the load of paiement need to make mandotary verifications, not our casino, not even your bank."

We're a week in now, and these are the reasons they gave me today.

Yesterday i was told something different.

The winnings add up to 500ish euro's and don't involve any form of bonus money.

Disputed Casino Cresus Casino

Reason Delayed payment

Amount €485

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

jeaust

• Netherlands

7 years ago

Well, whattayaknow, 3 hours after publishing my complaint i get everything on my bank account.. this site works better then their customer service. Thanks askgamblers!

jeaust

• Netherlands

7 years ago

To clarigy the amount regarding my complaint above:
5 withdrawls in Euro:
100
85
100
100
100

They're all "completed" for over a week now.

AskGamblers

• Support Team

7 years ago

Dear @jeaust,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Cresus Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $1,315

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Cresus Casino Complaints

See all complaints for this casino

Blocked my account after requesting a big withdrawal

Hello, I am contacting you regarding the problem with casino cresus on 04/24/2023. I won the sum of €4,1156 on the site (proof) and I validated my documents for account validation I contacted the service because I can't make a withdrawal I contact support to explain the problem the next day account was blocked for no reason I contacted support several times without any response there is a legal complaint in progress for fraud and breach of trust please take my request seriously for any request for proof please contact me on my e-mail box

Resolved

€4,160

Chat agent requesting a document from Skrill that does not exist

This is a very strange complaint to submit and I'm shocked Cresus casino would want this on Askgamblers.

Cresus casino verified my ID, selfie and POA no issue.

They then requested the standard profile page of skrill. I uploaded this. It was declined. When I spoke with 'Claude' on email I attached the screenshot which was rejected and then uploaded the email from Cresus (received after the skrill screenshot was rejected) requesting the exact same screenshot? Claude then began to ask things that I think were getting lost in translation or it was a competence issue. He began to ask if I had downloaded my screenshot?

It took 30 minutes and Claude finally said the finance team had requested a 'Skrill Monitor Official'? (Chat below)

'Kyle

Your finance team wants to me send skrill an email and ask them to send me a 'Skrill monitor official?'

Claude

Yes'

Needless to say when I called skrill and then opened a ticket about this they were just as miffed as me and stated they have no idea what the casino is on about?

I'm not sure if things are getting lost in translation, if the casino is being difficult as I have a small withdrawal or what?

I really need Askgamblers to mediate this as i have supplied all necessary KYC as per official emails from Cresus and the confusion seems to have come from the chat agent and the odd 'Skrill Monitor Official'? Which does not exist.

All evidence attached.

Thank you in advance

Unresolved

Problem with deposit

hello, regular customer with them. a problem arose on 12/27/2020 following a deposit of 100 euros besides the second of this day, everything worked correctly on my side for the two deposits except that the one of 100 euros was not credited yet validate well with the security of my bank ect see photo and the transaction validate it. I immediately contacted the support who could not reimburse me. I therefore appealed to your help and thus find a solution with cresus casino to get my money ... Thank you

Unresolved

€100