Chat agent requesting a document from Skrill that does not exist

This is a very strange complaint to submit and I'm shocked Cresus casino would want this on Askgamblers.

Cresus casino verified my ID, selfie and POA no issue.

They then requested the standard profile page of skrill. I uploaded this. It was declined. When I spoke with 'Claude' on email I attached the screenshot which was rejected and then uploaded the email from Cresus (received after the skrill screenshot was rejected) requesting the exact same screenshot? Claude then began to ask things that I think were getting lost in translation or it was a competence issue. He began to ask if I had downloaded my screenshot?

It took 30 minutes and Claude finally said the finance team had requested a 'Skrill Monitor Official'? (Chat below)

'Kyle

Your finance team wants to me send skrill an email and ask them to send me a 'Skrill monitor official?'

Claude

Yes'

Needless to say when I called skrill and then opened a ticket about this they were just as miffed as me and stated they have no idea what the casino is on about?

I'm not sure if things are getting lost in translation, if the casino is being difficult as I have a small withdrawal or what?

I really need Askgamblers to mediate this as i have supplied all necessary KYC as per official emails from Cresus and the confusion seems to have come from the chat agent and the odd 'Skrill Monitor Official'? Which does not exist.

All evidence attached.

Thank you in advance