Everything started on October 11th. I was happy and had won 4250 euros. I received confirmation that the withdrawal was registered and pending. I would be contacted and it usually took 5 days before the money was transferred. I sent unsolicited all the documents they need. After this I heard nothing. No response. I have sent 5 e-mails where I have requested confirmation but no response. Now it has been 9 days. I have also chatted with live support. They can not do anything and ask me to send email to support. I have also asked for a phone number, but I have been notified to send an email.
In summary: My withdrawal is waiting for the 9th day and I receive no response from support on the e-mail I send. Having played online for many years at many casinos I find this abnormal.