Complaint #7 Cozino Casino

Poor communication and slow paying

By Robert H.

4 years ago

Message on forum

Tried to start the first withdrawal process on the 02 December and even though they messaged me it had been processed I have still not had any updates to the status of the payment, and still no sign of payment, To add injury to insult they only allow £5,000 at a time to really stretch out the time to pay its patrons. The so called live chat takes 2 to 3 days to get any responses which is incredible nowadays.
I still have another £12,000 to withdraw and i dread how long its going to take. I am sure they have been paid from the slot company and they have a cheek to hold onto the money for so long.

Disputed Casino Cozino Casino

Reason Delayed payment

Amount £17000

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

bobbycat991

• United Kingdom

4 years ago

This coincidently on the same day I filed complaint has been resolved thank you
All money has been paid

Cozino Casino

• Representative

4 years ago

Hello,

Please could you provide me with information in regard to why the complaint has been re-opened so that I can try and investigate this for you?

Kind Regards,
The Cozino Team

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Cozino Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $7,039

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Cozino Casino Complaints

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Withdrawal of 3000 GBP winnings being held

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Resolved