I signed up and deposited with this casino a week ago with no problems. The issue arises when I tried to play with my deposited funds it asked me to contact support which I did.
It transpires unbeknown to me that I had previously self excluded under a license, which makes no sense to me as have never been a member of this casino before but apparently different casinos operate under the same license?
I was informed via live chat that the self exclusion had now expired and to be able to play with my deposited funds I needed to provide two documents which I forwarded that same day and received confirmation that these had been received by the casino. After 2/3 days I was still unable to play with my funds so again I contacted live chat which takes on average 10/20 mins to get connected and was told that flash photography was not allowed and to resend one of the docs which again I did the same day. At no point did I receive any comms from casino stating there was an issue with one of the docs and I was told that this would now be put under high priority. Another 48hrs passed and I again contacted casino for an update and was told again that this would be placed under high priority. I spoke with them again last night and have now been told that they haven’t received any of my documentation despite receiving confirmation emails and support staff telling me they had received them.
This casino has allowed me to join and make and deposit and now they are in my opinion delaying the KYC, but are quite happy to keep my funds. If there was an issue I should not have been allowed to sign up let alone deposit.
I have attached a cpl of screen shots and can provide more proving this casino is lying about receiving docs.