Complaint #31 QueenVegas Casino

Withdrawal constantly declined, no answer to my emails

By swampfox007

8 years ago

Message on forum

I made some winnings on this casino and requested a withdrawal for $1200. It sat pending for a couple of days and when I went to check if my withdrawal had been processed it was sitting back in my account.
I checked my emails and said that it had been declined due to not being able to be paid to my Visa card. It also directed me to upload documents for verification- which I had. I emailed them and told them this and I made the withdrawal again.

It sat pending again and the same thing happened. I received the same email again from a different player agent requesting that I now send thru my bank swift codes etc... I did that and said please process my withdrawal. No answer back for a couple days....

Then I received an email saying please upload proof of address where no corners are cut out of the photo- I duly obliged and uploaded that straight away.

I then heard nothing. I went onto the site and played with my account balance that was put back after my withdrawal requests.

I had some more luck and balance got to $2800. I requested another withdrawal. I sent an email saying that I have provided everything that is needed of me please process my withdrawal. I have heard. Itching back and that was 5 days ago. The withdrawal is still sitting in my account as pending.

This whole process has taken 2 weeks and I still don't even know if I'll receive my money.

I have a feeling that this casino isn't genuine and am stunned ( as an experienced online slots player) that this casino is certified and rated as highly as askgamblers has it.

Disputed Casino QueenVegas Casino

Reason Declined payment

Amount $2800

Discussion

AskGamblers

• Support Team

8 years ago

Dear @swampfox007,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

QueenVegas Casino

• Representative

8 years ago

Today is the 3rd business day
Your money is on the way

swampfox007

• 2 reviews

8 years ago

Now been 5/6 days and still money has not appeared in my account.

swampfox007

• 2 reviews

8 years ago

I have yet to see my money in my account at all. I kept emailing all required info many times and the same email from different chat reps kept coming back. I provided my info as requested from the start. A BSB number is just the first 6 letters of an account- which I provided. To keep declining it on the grounds that a BSB number wasn't there is poor. Every casino that I've needed to provided those details have just gone off the account number- not used it as an excuse to keep declining a withdrawal

QueenVegas Casino Complaint Stats

Resolved 29 / 33

Avg. Amount $1,121

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

QueenVegas Casino Complaints

See all complaints for this casino

Delayed pending withdrawal

I have a pending withdrawal with queenvegas casino for 170 pounds their site says it will be dealt with within a few hours and released to the card I paid with so I was happy with that. 12 hours went past nothing so I messaged live support and email support saying why is it still pending got a pointless response from both that were basically word for word the same message they can see I have a pending withdrawal and it will get looked into within a few hours. Surprise surprise it's been well over a day now and messaged both the supports again and got exactly the same message as I did yesterday which I have attached

Unresolved

£170

Delayed verification and no reply

I deposited £30 onto QueenVegas and won up to £600, when going to withdraw the amount they are asking for ID verification, this is nothing new so i had the details and pictures ready to go. Sent the Verification picture off and 48 hours later still no confimation that they have recieved the picture let alone a status on the verification process, tried the live chat and keep getting put with the bot even when asking to talk to an operator sent emails to the support and still no reply

Resolved

£600

Cannot withdraw the funds, and no one is not responding

Hi there. I have been using Queenvegas for about 10 years with no issues. I recently had a reasonable win and I’d like to withdraw some of that balance. However, I can’t.

The withdrawal process is disabled, saying I need to provide identification/proof of address/funding etc. I have done all this including a written declaration saying I can afford to fund the games. I have received emails to say the documents have been verified and accepted, but I STILL cannot withdraw my funds.

There is no outstanding bonus on my account, and I cannot get them to respond to support emails, (7 so far), or live chat which is just a bot. I’m getting very frustrated and pissed off.

Any advice about what I can do is gratefully received!! Thanks

Unresolved

£400

Deposit Amount not reflecting in main deposit section

I signed up base on collective review and made 200£ deposit initially which was reflected instantly in Deposit section as real money but in 2&3 time when I made the deposit successfully then amount is not reflecting in main deposit section But same amount can be seen in deposit history. NOT sure how to get this issue resolves. There is no way to contacting to supporting team even no response from email.

Appreciate if any suggestions here.

Unresolved

£300

Withdrawal Issue

I got a 100% deposit bonus. So deposited £10 and received £10 bonus. I played with my real money funds first obviously. I played big bass bonanza megaways and managed to turn £10 realoney funds into £50. As per the bonus terms and conditions. If I didn't touch my bonus funds and want to withdraw I can. So I tried to withdraw and it came up with a message saying if I wish to withdraw, I need to contact support amd ask for the bonus to be cancelled.

So I went onto live chat on the 9th of July to request the bonus to be cancelled so I can withdraw. I have not had a reply. I have sent many more messages on live chat since and not had a single reply. I've even emailed them on [email protected] and still had no reply. And still my bonus hasn't been cancelled and is still active.

Please can this be sorted out? I would like to withdraw my £50 cash which is rightfully minep

Unresolved

£50

Over a week later still no withdrawal

Withdrawal CTK #765108
I have been waiting well over a week for my withdrawal checked on account saying processed but I have not received any email confirmation transaction identification code saying it’s processed and on it’s way from the payment department? Tried numerous times a lot emails phone calls messages but I get no response as if u ignore me I have checked all my inbox and spam and nothing has been sent to me by email this is not the way to treat your customers in this manner? My user On account Jamesnic1

Resolved

£120

Delaying payment and verification

So I made a deposit of 150euros on Queen vegas casino at 14.2.2022 and managed to get lucky and got my balance up to 7000euros. Well I had been asked to provide documents before I could play with real money, so I had sent Queen vegas casino all the required documents (phone bill, picture of my id) and before I could make a withdrawal I was asked for a picture of my Credit card, which I provided.

The card is a combination card visa credit/debit with debit number on the rear of the card. So all the documents were approved and I proceeded to make a withdrawal of 5000euros (on 16.2.2022), which is this casinos limit for one withdrawal. Well, for some reason the withdrawal was cancelled.

Now when I try to make the withdrawal again, the casino is asking for a picture of the credit cards front side, which I have sent again, but I just get a reply by e-mail that I have sent the same document again, even when I sent a gif which clearly shows both sides of the card. I have asked Queen vegas multiple times on live chat and by e-mail what picture they are wanting of the card but haven't received any answer. I am getting really desperate to solve this issue since they don't seem to be replying on what I have to do to complete my verification and move on with the withdrawal of my funds.

Resolved

€7,000

Withdrawal delayed by QueenVegas

Hi guys

This casino, i won a good amount of money i withdrew 5k at first they asked for my verification documents which i provided, few days later i was verified and able to withdraw £5000 i heard nothing for days went on chat numerous days and times just got told it was processing constally no update nothing. Finally i got an email asking for just my bank details i sent my account number and sort code, i heard nothing back again i went back on chat they told me they needed my swift and iban which i provided on a new email and chat, for over a week i was on and off chat trying to get details or a update whats happening all they kept saying it was with the payment team and they would email once its processed its now been 9 days and they still giveing me the same speil this casino is a joke.

Thanks anton please see screen shots attached

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No support in resolving €10 bonus issue

best ask gamblers support,

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kevinh82nl

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