Complaint #165
Bovada Casino
Consistently Overcharging Deposits
8 years ago
I just discovered today that Bovada has been consistently overcharging my deposits. I use Bank of America, and the charge comes through as more than +5.9% of what I deposited and no, it isn't due to foreign transaction fees because BoA specifically separates those fees.
Ex: Made 3 deposits. One for $200, another for $200, and one for $500.
On the first deposit, I was charged $200 + $11.80 (+5.9%), that amount was credited to my Bovada account and shows in the deposit history as +$211.80 and then -$11.80 for the fee (i.e. I was left with my $200 to play).
However, on my bank statement, there is a charge for $213.63 and then a separated foreign fee for $6.70. That means I was overcharged $1.83 and if Bovada are the ones initiating the charge that means they got a full $1.83 extra, yet it is reported no where in my transactions. The extra can only be seen as having been taken from my bank account.
This happened for all 3 deposits... the 2nd $200 deposit had, again, a separated foreign fee of $6.40 == and then the actual amount charged was $223.43, which means they stole $11.63 that time...
The 3rd deposit of $500 is now in processing and so there isn't a separate foreign fee charged by BoA yet, but my statement is already saying $549.35 will be deducted for the Bovada charge itself. They were only supposed to take $529.50 (500 x 1.059), so that means they stole another $19.85.
That's now a total of $33.31 that was charged extra over 3 deposits and wasn't reported at all on Bovada's end.
I've submitted this issue and provided proof (my bank statements) to Bovada's service email, but after find this site and seeing so many similar complaints, I am going to file to the IRS for an investigation if I don't get my money back.
If they are doing this consistently to many players that is a huge litigation they are about to have on their hands for class-action FRAUD once they get investigated.
Your move Bovada. Pay up or get out. I respect the rules, pay the fees, and do my own due diligence, and all I ask if you do the same.
You want to scam me and others and commit ongoing felonies? You should know better. Resolve this or pay the price. I'd be very happy to get a nice chunk of that massive settlement that goes through when your entire operation gets shutdown over some idiocy like this.
You are already getting 5.9% extra, and we all know that fees are closer to 2-4% so with the amount of money being deposited you are making a killing just off people putting their money on the site, yet you still want to skim extra off the top? SHAME ON YOU.
Ex: Made 3 deposits. One for $200, another for $200, and one for $500.
On the first deposit, I was charged $200 + $11.80 (+5.9%), that amount was credited to my Bovada account and shows in the deposit history as +$211.80 and then -$11.80 for the fee (i.e. I was left with my $200 to play).
However, on my bank statement, there is a charge for $213.63 and then a separated foreign fee for $6.70. That means I was overcharged $1.83 and if Bovada are the ones initiating the charge that means they got a full $1.83 extra, yet it is reported no where in my transactions. The extra can only be seen as having been taken from my bank account.
This happened for all 3 deposits... the 2nd $200 deposit had, again, a separated foreign fee of $6.40 == and then the actual amount charged was $223.43, which means they stole $11.63 that time...
The 3rd deposit of $500 is now in processing and so there isn't a separate foreign fee charged by BoA yet, but my statement is already saying $549.35 will be deducted for the Bovada charge itself. They were only supposed to take $529.50 (500 x 1.059), so that means they stole another $19.85.
That's now a total of $33.31 that was charged extra over 3 deposits and wasn't reported at all on Bovada's end.
I've submitted this issue and provided proof (my bank statements) to Bovada's service email, but after find this site and seeing so many similar complaints, I am going to file to the IRS for an investigation if I don't get my money back.
If they are doing this consistently to many players that is a huge litigation they are about to have on their hands for class-action FRAUD once they get investigated.
Your move Bovada. Pay up or get out. I respect the rules, pay the fees, and do my own due diligence, and all I ask if you do the same.
You want to scam me and others and commit ongoing felonies? You should know better. Resolve this or pay the price. I'd be very happy to get a nice chunk of that massive settlement that goes through when your entire operation gets shutdown over some idiocy like this.
You are already getting 5.9% extra, and we all know that fees are closer to 2-4% so with the amount of money being deposited you are making a killing just off people putting their money on the site, yet you still want to skim extra off the top? SHAME ON YOU.
Bovada Casino Complaint Stats
Resolved
338 / 515
Avg. Amount
$6,903
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Bovada Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 211 out of 318 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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