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Planet 7 Casino - Confused by chat on withdrawal format and time frame and amount

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 1673
Posted on April 12, 2017

First off this is only the second time I have a withdrawal. The first was approved Nov.17,2016 finally received Feb. 7, 2017.I initiated all conversation through chat and was never contacted about any problems. Even talked to a manager who I requested to call me and was assured all was fine. Then was told I had to update my info and did that on Dec. 22. Then back and forth with no answers all through January final got the tracking confirmation Feb 3, and got my check on the 7th of 2017. So this time around I wanted for my next withdrawal a wire transfer.
So March 24 I put in withdrawals for $2500 and $102. They were both approved On March 31. So I contacted chat on April 6 to check status and was told it was paid on the April 4th. Then I asked how I was getting paid and I was told check. Then I told them I submitted all the info for wire even before my withdrawal was approved. They told me my next withdrawal would be by wire transfer and I won't get checks any more.
So now I feel like something is strange so I check back in on chat April 10th and was told it was paid on April 7th and would be to the amount of $1673,then I asked in what format and they said wire transfer. So I asked again and they confirmed wire transfer. So my original withdraw of $2602 is now down to $1673 and I get that because of bonus on deposit. However when the play through is done and that amount seems to include the deposit and the percentage you can withdraw, but that gets subtracted anyway. So when writing this I went back on chat and they gave me same total and told me wire transfer.
Lastly why when I deposit there is always a charge over what my deposit is,depending on deposit amount. The more I deposit the higher the charge, The range is $20 to $30 fee. Example $320 deposit was $348 on my bank statement,why is this? My deposits are easy and approved no waiting 7-10 business days, then another 7-10 before I can play,and that's why so many withdrawal complaints. PLEASE help to clarify this,I believe the the persons name was Tawni who answers these complaints. Hope to hear from you soon,thank you.

Posted on April 13, 2017

Today I received the wire transfer of coarse the money got chipped away again so it's about $40 less than what I was told,but I can live with that. So today made a deposit on a email offer for code VIPBLACK for 370% no rules bonus +50 free spins on Mega auquarium. It states no play through however when and this is before I started play I checked the balance and it showed a play through balance of $600+. Why is this showing a play through when it is supposed to not have a play through. And max cashout is 30k. So lets say I win and am able to cashout. There should not be any subtractions from my cashout correct,except for processing fees. Please answer this for this gets real confusing

Posted on April 15, 2017

Hi Dominic--

This is something that is very clear in our Terms and Conditions, relating to our No Play/No Max coupons...

https:­//w­ww.p­la­net­7ca­sin­o.c­om/­ter­ms-­con­dit­ion­s.php

No Play/ No Max bonuses

"Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bingo and Scratch Card games. All other casino games are prohibited and restricted. Playing a prohibited or restricted game while using a No Play No Max bonus will void any winnings generated during the use of a No Play, No Max bonus. These terms are valid and applicable even after the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X Playthough (deposit + bonus amount) before the funds become withdrawable. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request.

If a player has used a No Play No Max bonus and has completed the playthrough requirement but proceeds to play a restricted or prohibited game, this will result in their winnings being voided. The rules of the bonus will continue to apply even after the playthrough requirement has been fulfilled."

This term is in place simply to prevent players from receiving a bonus and cashing out without playing. I'm sure this should make a bit of sense.

With this in mind, so long as you fulfill the terms and conditions of this bonus, you'll have no issues making a withdrawal. ;-)

Hope this helps,

Tawni

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