Ag Awards

ComeOn Casino - Long payment delay without meaningful support

Complaint Info
Disputed casino ComeOn Casino
Reason Delayed payment
Amount $ 1066
Posted on November 22, 2018

I have a balance of $1066 CAD in my account which I have been attempting to withdraw since May 2018

According to ComeOn support I have been verified, and the withdrawal has been approved multiple times. Including personal/manual approval July 26.

After this failure I was given personal assurance in writing that the payment would reach my account by August 10.

Each time there has been a technical issue - but each time it appears to be on the side of ComeOn.

I would like to receive the money via Bank Wire - which is available according to the terms and is my preferred method.

They have refused to make that available to me.

Credit card did not work - most likely because it usually doesn’t work with Canadian cards.

Entropay was recommended by ComeOn support, I opened an account.

Multiple withdrawal requests and waiting periods later, no money.

According to Entropay support there is no issue with my account. Comeon would not provide the transaction number requested by Entropay support when I asked.

It appears the payment was never actually made by ComeOn.

ComeOn recommend Skrill or Neteller which do not accept gambling transactions in Canada.

I get a credit card that can accept deposits

Now the deposit portal does not work for me

I go on support to ask for help and they tell me to reset my browser cache

Now the support portal does not work for me.

ComeOn has not been motivated to resolve this issue and has continued to recommend solutions that do not work/do not apply to Canadian players.

I need some answers and some help.

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