Technical issue on NetEnt game at Cobra Casino

So I have been playing for almost 2000 euros... and then I got lucky. I won 900 euros. My account got verified, and I managed to withdraw the max 500 euro a day on my first withdrawal using my Skrill account.

And the next day I tried again, but the support team told me to wait, it hasn't been 24hrs yet since my last withdrawal.

Ok... then I tried again after the 24hr rule... the next day i got rejected. And I don't even know why? I contacted support team, asked them why the Skrill feature on the withdrawal method was gone and they told me they were having some tech. issues on Skrill. I asked them why is that kn the payment method the skrill feature is on…but on the withdrawal site it's gone? They keep avoiding my request and misleading me. I am so frustrated and disappointed in myself.

So pls... can someone out there help me.

Hello. I need your support as I am having a lot of difficulty in verifying at the casino.

I registered two weeks ago and after registering, I uploaded a passport photo and a bank statement to my account as proof of residence. A couple of days later I wanted to withdraw my money. But then they asked me for a selfie with a passport. I did it. After that, I was asked to send a selfie with a passport in front of my house with a sign on which the address of my house should be indicated. As the support service explained to me, they needed additional confirmation of my residence. But I have a problem with this, because in my country, signs with the address are not on every house.

The casino support service was then asked to take a photo against the background of a sign indicating the address in the administrative building. I did it and uploaded it. after that, they ask me to take a selfie in front of a sign with the name of the administrative building and the address. I wrote that in my country they don’t do this, at best there is only a sign indicating the name of the institution and no more. The support service decided to replace this task with another one, so that I would take a selfie against the backdrop of the post office with a passport in my hands. I again explained in detail that I could not do this, because my country is very poor and not every post office can find a sign indicating the address and the name of the post office. As a result, they wrote to me to find an administrative building, where the name of the institution itself and the address would be indicated at the same time.

At the same time, I wrote that in my country, not every administrative building will let me in, since such buildings have very strict security, everything is fenced there, because in my country they are afraid of terrorist attacks. All correspondence is attached to my complaint

Hello. I ask for your help in resolving my situation.

On January 14 of this year, I registered on the site;

I passed the first stage of verification. I uploaded my passport photo and bank statement. Everything went well. Then I made a $23 deposit. My balance has grown to $71.

Then I wanted to withdraw money, the casino support service wrote to me that for a successful withdrawal, I need to upload a selfie with a passport. I did it. After I uploaded the necessary package of documents, I asked the support service if I could withdraw the funds, they answered me that I have every right.

More than 5 hours have passed since I applied for the withdrawal of funds and I decided to go to my account and I saw that my application was canceled.

As I was told by the support service, they requested an additional selfie with a passport and a piece of paper. I did it at the same time. Then I asked the support service how long it would take to verify my selfie, they told me that due to the high workload, this process could drag on for an unknown time.

I asked to clarify for what time my account will be verified, they did not answer my question.

So I signed up for cobra casino and made a $50 e-transfer deposit. I won 2200 and went thru all the proper procedures to be able to prove I made the deposit from my bank acct. I showed them the email statement from gigabet, email showing my bank confirmation, screenshots from my mobile app, pictures from my online banking statement and even went to 2 different scotiabanks to get a statement printed and stamped by 2 managers proving I deposited the $50. They kept sending me emails saying I needed to prove in one screenshot it's my acct, the amount deposited, the time, the merchant, and blah blah blah. It's impossible to prove more than the app shows since I'm not the one who designed the Scotiabank app. These tyrants took my money no questions asked but when I win something and spend hours and hours trying to prove I am the one who deposited they still say I'm denied the money. Cobra casino is a hustle and a bunch of thieves. If this would give me the option to post the pictures of the conversations and the emails they sent me I would post them but it's not allowing me to do any of that.

Cobra Casino have been stalling my withdrawal of €1450 for over 4 days now. I am fully verified (see supporting evidence). I have been on chat numerous times but seem to be getting nowhere.

I took the sites second bonus and beat wagering. I played book of dead as its about the only good game they don't block with bonus. I also never went over €4 with bonus funds (I have attached screen shots of their terms to show this).

I have requested for a manager to contact me about this but chat haven't supplied my any details for this nor has anyone responded to my emails. The withdrawal has been requested via skrill so I'm not sure why it should be taking 4 plus days.

At this point I need Askgamblers to help mediate the situation so it can be resolved.

Thank you in advance.