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Cobra Casino - Casino does not provide any additional information

RESOLVED
Complaint Info
Disputed casino Cobra Casino
Reason Account closure
Amount $ 317
GA007 Ukraine
Posted on January 14, 2021

Hello. I passed the verification at the casino and wanted to get the first withdrawal. $500 it is withdrawal limit. Out of $817, I got 500. My casino account was $317. Then I received a letter from the casino "You violated our bonus rules, we do not provide any additional information, and this decision, unfortunately, is final." What do casino mean "the casino doesn't provide any additional information"? I think it's illegal and casino workers should explain their position. I managed to get part of the win. Casino thinks I broke the rules? Explain which one. Maybe they came up with a violation of the rules so as not to pay me. I demand to explain to me what mistake I made or return my $317 immediately.

Posted on January 15, 2021

Hi there,

Thanks for reaching out. Please note that the remaining balance in your account has been processed for a cashout and you will have it in your Ecopayz account very soon. Apologies for this - after processing the first cashout, we should have processed a second one but we didn't for some reason. It is our mistake and we apologise for it.

Kind regards

Cobracasino

AskGamblers
Posted on January 19, 2021

Dear @GA007,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Posted on March 4, 2021

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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