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Club Player way past max time for payout


5 years ago

On four – 12–21 I used an $80 loyalty bonus that I received from club player, after a $100 deposit, met my playthrough guidelines and withdrew 4X my bonus for $320. According to their rules seven to 10 days before it's approved and then another seven before it's paid. Of course those are business days. Well here we are 21 business days later and when I ask what's going on with my payment now they're saying I have to update my license because it expires May 20 of this year. They should've had me already paid before my birthday even came up however they are dragging their feet for some reason. That is the same company that owes me $100 from Ruby slots but they're trying to take credit for a payment that lucky Creek paid me.

Screenshot20210511-133701Chrome.jpg
Disputed Casino Club Player Casino
Amount $320

Discussion

User name

Dear @Chriswith3,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Chris--

I apologize for the frustration you've been experiencing with this.

You'll be pleased to know that your payment was issued to your wallet, Friday: 5/14 Paid $320 (0.00643813) + no Fees Bitcoin for transaction #78976583.

I wish you all the best,

Tawni

Club Player Casino Complaint Stats

Resolved 239 / 249
Avg. Amount $2,882
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

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