Complaint #210 Club Player Casino

Withdrawal Problems With Bank

By postwest

7 years ago

I used a bonus code and won enough money to make the playthrough and still have $100 to withdraw. I requested a withdrawal and sent in all the necessary documentation. A week later I received an email stating 'At this moment we cannot update the bank wire information from Bank of America, please provide us a different bank wire information. At the moment your withdrawal has been denied.' Bank of America is a well known bank and when I called and asked them they said they don't know of any problems and that there shouldn't have been any issues. I replied back to Club Player and asked them if they could send the payment to my bitcoin wallet and have not gotten a reply. I logged on to the Club Player Casino website and went to the withdrawal section and was met with a message saying my 'withdrawal couldn't be processed' with no place for me to enter in the info to try again. I can only deposit. I went to try and do a live chat but was met with a message that said 'live chat is for depositing customers only'. Please help!

Disputed Casino Club Player Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post it is now obvious player violated Club Player Casino terms and conditions by registering multiple accounts and claiming bonuses.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

postwest

• 1 reviews

6 years ago

Hi,

I spoke with my wife, she did a search of her email, and it was discovered that she did indeed sign up with Club Player. I think the no multiple accounts from the same household rule is ridiculous, after all, we're 2 different people - both adults who like to play at online casinos who live at the same address. It seems to me as long as we're able to prove who we are it shouldn't make a difference. I would also like to ask why Club Player sent me an email stating that there was a problem 'updating' my bank, instead of telling me that there was another account registered with the same address? And, why was I allowed to register and play in the first place? I inputted my address at sign up but didn't get an error message or even an email saying there was another player with the same address. If that is against the rules maybe you should have better protections in place to make sure it doesn't happen. Or maybe you just like denying people their winnings.

I apologize to AskGamblers for wasting your time mediating this for me. I do also thank you for your help.

Edward Salazar

AskGamblers

• Support Team

6 years ago

Dear Club Player Casino,

AskGamblers Complaints Team is kindly asking you to provide evidence/s where it is clearly visible that the player registered more then one account.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to support@askgamblers.com.

Thank you for your cooperation.

Club Player Casino

• Representative

7 years ago

Hi Edward--

I've gotten to the bottom of this and it appears you've broken the terms and conditions:

https://www.clubplayercasino.com/terms-and-conditions/

General Terms & Conditions for Membership

5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

12. The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:
a. If there is evidence to suggest that you have more than one active account for the Casino;

ADDITIONAL TERMS APPLICABLE TO ALL BONUSES

1. Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled.

2. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.)

--

As there were two accounts opened in your home, both using the same coupon, the accounts have been closed and the winnings have been voided.

I will be forwarding the necessary evidence to AskGamblers management to confirm what I've stated is accurate.

Tawni

Club Player Casino Complaint Stats

Resolved 240 / 250

Avg. Amount $2,880

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 224 out of 233 complaints in this category have been resolved.

This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.

Club Player Casino Complaints

See all complaints for this casino

Delayed withdawal payment

Tawny

On 7/17/26, a withdrawal request was made in the amount of $2300. Lacking any update, on 8/7/26, I chatted with Ronald Grant in customer support. During this chat, the withdrawal request was expedited.

On 8/12/26, I received an email notifying me that my payment was on the way and it should be received in 7 to 10 business days. There was no mention regarding the amount for this payment.

When payment was not received on 8/21/26, customer support was again contacted for an update. Ronald Grant again responded and checked on the status of the payment. He informed me that the processor had split the payment and that $$1250 should be received by 8/26/26. The balance of $1050 would then be placed in the queue for approval which would take 7 to 10 business days. Once approved, payment would be received in another 7 to 10 business days.

As of this writing, it has been 5 weeks since the withdrawal request was submitted. I've been playing at this casino for more than a decade. In the past, I've never had an issue with withdrawals up to the casinos $2500 weekly limit. It's very frustrating to have waited this long only to have to wait another 4 to 5 weeks to receive full payment. I feel that this entire matter needs to be expedited and full payment received within a timely matter.

Resolved

$2,300

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000