I requested a payout since 8/16/13. I contacted the casino numerous times and was not told till sept 21 2013 that I needed to re send my documents. They have nothing in their rules stating that the documents must be resubmitted every year. It took them over a month to inform me of this and now it will take another month or more to approve the withdrawal . This seems to be another one of their tactics to hold up paying out your winnings.