I requested 2 withdrawals on September 29th. All my document were on filed and accepted. 10 business days came and went. I contacted live chat to see what the status was. I was told due to processor delays it was taking longer - they elevated my request to management. Then told contact us tomorrow. Same story the next day, and then told contact us Monday. Same story again, and again, and again.
I am now 21 days out from request - same answer everytime, processor delays, so sorry - it is listed as high priority and will clear this weekend or by Monday.
Sick of this run around. I enjoyed the casino because of their bonuses but am thinking I should play elsewhere as I'll never see my money. I actually had 3 requests but got so impatient waiting for the approvals that I cancelled one to play on. I'm thinking this is their goal all along.
Red Ping Win Casino