Verified lies
On 3-18 I received an email offering a $250 no deposit bonus that I accepted. Once reaching playthrough they immediately took the $493.11 that exceeded the bonus min./max leaving me with $100 that was now redeemable, and I decided to do just that with it. On 3-22 I made an $11 deposit to monetize my account and further satisfy their requirements. I played through that before requesting a $100 withdrawal via bitcoin (3-22). Later that same day I noticed it had been cancelled without any notice of any sort, I then put in a request for withdrawal of $100 through coindraw thinking maybe I had to use the same form I made my deposit with. It was all but immediately cancelled. That was the first time I made contact with support, I was told to email my ID, which I immediately did, followed by submitting another withdrawal request. 3-23 I messaged to follow up and make sure my Id was good to go but was told it wasn't, I sent it again and was told they got it and it would be forwarded to proper department. After several days of no change with my withdrawal status I messaged again (3-27) and was told they didn't have my id and never received it, this is after the previous interaction with support had told me it WAS received, AND my profile was showing my Id as approved. I still went ahead and sent it AGAIN from an alternate email to see if that would make a difference, which it did not. The lies and deception continue to grow and it's all but impossible for me to try and sort out what is fact from fiction anymore and I'm running out of options. Following their instructions clearly is getting me nowhere so I'm asking for your help in finding a path to a successful withdrawal of my $100.
Screenshot
