Complaint #367 Club Player Casino

Took my money and blocked me

By Ammzz

2 years ago

I started playing club player about 6 months ago. I have put thousands in which I understand is part of gambling. I was able to verify my account after about a week.

I have used there bonuses multiple times. I just one and ready it carefully. When I played through the bonus I went to withdrawal and it took out the none withdrawal able amount. Everything was fine. I canceled my withdrawal and proceeded to play on that. I ended up winning a large amount 22000.

They first walked me through the withdrawal process which I did but ended up canceling them all to do a different withdrawal method. Which I told them and they were fine with. I set up the withdrawals again. I left them pending as I was supposed to.

After a few days I messaged asking about it and they told me it takes 7-10 days for processing then 7-10 days for deposit, again perfectly fine with that. I googled club player to see withdrawals details and was met with a lot of complaints about people getting there money. I reached out again sharing concerns and was met with rudeness and. It to believe everything I read. I agreed and then the tables turned and was told nope you can’t withdrawal because of my bonus. I explained that it wasn’t from the bonus money but from mine. He told he that it doesn’t work that way and now it’s just fun money. After back and forth I let it go.

Shortly after my accounts with all their casinos were disabled with no way to contact them anymore. I tried live chat but was also blocked from that. Emails go unanswered. At this point I have no where else to turn.

Disputed Casino Club Player Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Club Player Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Club Player Casino

• Representative

2 years ago

Hi Amanda--

I've carefully reviewed your account and I'll explain exactly what has happened...

First, regarding your withdrawals, either you did not read our terms and conditions or you did not understand them:

ALL DEPOSIT BONUSES: STANDARD WAGERING REQUIREMENTS

11. Playing a prohibited or restricted game while using a bonus will void any winnings generated during the use of a said bonus. These terms are valid and applicable EVEN AFTER the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X playthrough (deposit + bonus amount) before the funds can be withdrawn.

--

Given that you played Baccarat and Tri-Card Poker (more than $61,000 in bets on that game), you have breached the terms. Your withdrawals were voided, accurately and accordingly.

I should also point out that in your chats you stated that one of our support staff said that you could play Tri Card poker while using the bonus. I've read through every single chat you've had...every single sentence. Not once did you inquire if this game could be played and not once did any support agent tell you that you could play the game. Your statement is patently untrue.

Next, you made several threats of disputing your charges. This is something that all online casinos (not just ours) take quite seriously. In response to your threats, we've sent refunds for your deposits:

$200 10/17/2023 MC ending #2280
$120 10/15/2023 MC ending #2280
$200 10/21/2023 MC ending #2280
$100 9/17/2023 MC ending #1987
$100 9/17/2023 MC ending #1987
$80 9/17/2023 MC ending #1987

Also, as a result of your threats to dispute your transactions, your account has been deactivated.

One last thing: As I mentioned previously, I've read through each and every one of your chat sessions. I could not find so much as one instance of our staff being rude to you.

I have forwarded all of the relevant evidence (your game play, chat logs, etc.) to AskGamblers management as proof that what I've stated is accurate.

Tawni

Ammzz

2 years ago

Update: I still have not received any emails from club player nor am I allowed to log into the site.

AskGamblers

• Support Team

2 years ago

Dear Club Player Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Club Player Casino Complaint Stats

Resolved 239 / 249

Avg. Amount $2,882

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaints

See all complaints for this casino

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000

Won't pay me my win 330 USD

On March 24th, 2024 I won, and after the requirements were met and everything else I had $330 which was withdrawable.

So I requested a withdrawal on 3-24-24 and after excuse after excuse finally, on April 08th they denied the withdrawal because they said they needed some mail such as a bill for address verification, which I had already all verified but I sent them in any way as requested,

Well on April 10th I wrote in on chat to see what was taking so long and they pretty much made me take a free chip " while I wait for my $330 withdrawal".

Anyway, I requested my withdrawal again for $330 on April 11th and finally after more excuses and excuses tonight April 25th my withdrawal was denied and they took all my money too! They're saying I mixed funds - because I took that free chip - but that's bull because my $330 was pending in withdrawal and never mixed with the free chip cause I never won anything on it and played it all off, while the $330 was pending in withdrawal.

So they could have never been mixed together anyway, just another excuse not to pay me my $330 and now they won't let me talk to a manager or anything in chat and just keep closing the chat

Unresolved

$330