Your responce saying>>>
Dear julieholt:Your cash-out was approved on 10/25/2011 at 5:37:07 PM. Today is your 8th business day after approval. I kindly remind you that it may take up to 10 business days after approval to send your payment.As soon as your payment has been sent out I will be glad to send you an email.CheersCindy Greco
>>>No Cindy today is the 9th day and I was orginally told that the entire process took 7-10 days after the approval of the documents not 7-10 to approve payout and then another 7-10 days to send the payment. I can't get a truthful answer from anyone. So if it's up to 10 days why was I told this morning that payout is not sent until after the 10th day. After reading the complaints on the blog for this casino who knows if I will even get my winnings. It looks like everyone has had problems getting their winnings.
What about the other questions I have asked regarding my payout that nobody seems to want to answer. Why is it I was told that on my first cash out there is no bonus take back , no play through or no charge for me to have my payout sent to me that the casino covers all charges on your first withdrawl, but then when I find out my payout amount it's $200 less than what i was told. That's fine I learned my lesson with chaging casinos. But like I said if I don't get a call (not a responce on here from someone that I don't know if they are a manager anyway, for all I know your a customer service rep on a power trip ) I will file a complaint with the Attorney Generals office in my state. Im tired of getting screwed around not to mention your cusomter service department don't know the process of anything so maybe you need to train your employees unless thats what they were trained to do is just tell you whatever lie they can to get you off the phone. All I want is for someone to tell me when my money will be in my hand. Ralph Biggers says 7-10 days, so since today is the 9th business days then that means it should be in my hand by tomorrow at the latest not sent out after the 10th day. Again what happened to it being over nighted like I was told it would be. Nothing I have been told seems to be the truth. Im tired of the little responces online, I want to speak to a manager. I will call as many times a day as I can until I get my money. I have played at Super Slots for years and when I cashed out you knew you would be told the truth and know your winnings would be in your hand within 3 days at the latest. Ya know if you didn't do people wrong you would make enough to pay your customers what they won.
The more people you screw around that's one more person that will never deposit another dime at your casino. I have never seen someone tell so many stories. I have been told 3 times that it would be wester unioned because it's $300 then I am told wester union is $200 and less then I'm told western union is $299 and under. But in between that information I get told that I will get a check over nighted to me by Wednesday (last Wednesday) but yet she couldn't tell me who or where it would be coming from, then I get told it doesn't become over night till it gets to the United States, so more crap. It's not considered over night unless it gets to me the day after it leaves you!! Someone should not have to deal with this just to get what they are owed. This is a joke and I swear if I dont have my money I will file a report, but fromo what I saw online your casino is already black listed. I sure wish I would have seen that before I deposited money with you. I'm tired of the games so someone can either call me with a day I will have my money or I can file a report for theft by deception and fraud. According to my boss, which is an attorney, there are several issues with this entire process that should be looked in to and she says rest to sure there will be lots more issues found and many more customers with this same issue. All I want is my money that yall owe me. I dont want to have to contact anyone, but like I said I am a single mom that needs my money asap. Please let me knwo something definate. I'm not trying to be a bitch but you have to understand I have been told way to many stories and I am fed up.
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