Complaint #362 Club Player Casino

Slow to validate and payout and excuses

By Kirkleyb2011

3 years ago

I placed a withdrawal request on 9/12/23 for $250.00. At which time I had already sent in my ID verification that was requested of me. I also have already made a deposit to my account of $12 and some change just as the site had asked me to do for withdrawal requests. After a few days I sent chat to them to check on it and was told 7 business days for approval and then another 7-10 days for payment to be sent. Which is so slow to me. But on the 7th day (9/19) I sent another chat asking as to me the casino business day is everyday due to always open. Well then told it would be 7 business days and weekends don't count. So I waited 2 more days til the 21st. And asked they said 7 days and stopped the chat. I have told them several times that this is ridiculous time frames. Then yesterday 9/22 I checked back and still just in pending withdrawal status. So chat opened again..this time the guy tells me that it's 7 business days for approval and the 7-10days for payment and oh yeah if they have the ID verification those would be time frame, but if not then I needed to send in ID verification and it would be an additional 5 days for that. I said no I sent that already and even deposited money which should have released my withdrawal quicker. Then last night I was told that I can't escalate the issue til today and wait more time and hopefully it will be approved. But to not be so sure because there is supposedly another account to which I told the guy that no I only have the 1 account and I am on free wifi with millions of people around the city on it also as it's a public free wifi so I wouldn't know if others have an account or not.

I don't want to keep waiting. I would like my $250 withdrawal via bitcoin to be approved and sent to me now so that I can officially be done with this site. I don't want my amount reduced down for some silly made up excuse because there is only 1 me and I only created the 1 account.
This site is finding ways to not payout to legitimate winners and its ridiculous because I know so many other gamblers that love to hear when I find a good site so they can try them out...well this is not one I will be recommending just because they so slow and rude.

Disputed Casino Club Player Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Club Player Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Kirkleyb2011

2 years ago

So this is Club Players little way of getting gout of paying winnings to just about everyone because there are alot of people that live at addresses where they may share the same address but be multiple different people.

So what if there was another person at the address I have on my account. Does that mean people don't ever move out of one place and into another one. Also, even if a David F. Registered it was over a month before me you said...was it on the same device as mine? Answer is NO, Is it a whole seperate person? Answer is YES. Do we have same last name? Answer is Clearly not as mine starts with a K and his is an F. So is that different families? Answer is Yes.

Your casino and any other casino out there that has that in their rules is clearly out of touch with the today's society and how people are living. Its also the most ridiculous reason for not paying. I CLEARLY ONLY HAVE 1 ACCOUNT IN MY NAME. And you are very aware of that by the fact you couldn't show me proof that I have more than 1 account.

I don't see how this proof you have supplied is in anyway shape or form validation for you to void my winnings.

Club Player Casino

• Representative

2 years ago

Hi Brandy--

I've reviewed your account and your winnings were voided in keeping with our terms and conditions:

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

7. Unless the Casino management specifically gives prior agreement, Welcome Bonuses are limited to one promotion per player, per family, per computer, per address.

16. In the event that a Player redeems a no-deposit promotional offer that he/she is not entitled to, any winnings generated from that promotion will be voided.

--

This is not the case of 'shared Wi-Fi,' as you've stated. You share the SAME residential address with David F., who opened an account in the same casino less than two months earlier. Both of you redeemed the same Welcome Bonus coupon, which goes against our terms and conditions. As a result, your winnings have voided and your $13 Bitcoin verification deposit was returned to your wallet.

I've forwarded the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per Club Player Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Club Player Casino Complaint Stats

Resolved 240 / 250

Avg. Amount $2,880

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 224 out of 233 complaints in this category have been resolved.

This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.

Club Player Casino Complaints

See all complaints for this casino

Delayed withdawal payment

Tawny

On 7/17/26, a withdrawal request was made in the amount of $2300. Lacking any update, on 8/7/26, I chatted with Ronald Grant in customer support. During this chat, the withdrawal request was expedited.

On 8/12/26, I received an email notifying me that my payment was on the way and it should be received in 7 to 10 business days. There was no mention regarding the amount for this payment.

When payment was not received on 8/21/26, customer support was again contacted for an update. Ronald Grant again responded and checked on the status of the payment. He informed me that the processor had split the payment and that $$1250 should be received by 8/26/26. The balance of $1050 would then be placed in the queue for approval which would take 7 to 10 business days. Once approved, payment would be received in another 7 to 10 business days.

As of this writing, it has been 5 weeks since the withdrawal request was submitted. I've been playing at this casino for more than a decade. In the past, I've never had an issue with withdrawals up to the casinos $2500 weekly limit. It's very frustrating to have waited this long only to have to wait another 4 to 5 weeks to receive full payment. I feel that this entire matter needs to be expedited and full payment received within a timely matter.

Resolved

$2,300

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000