Ag Awards

Club Player Casino - Slow Approval of Withdrawal

Complaint Info
Disputed casino Club Player Casino
Reason Delayed payment
Amount $ 1000
Posted on July 9, 2019


On 6/10/2019, I submitted a withdrawal request for $1000 from Club Player Casino. The terms & conditions on the Club Player website state the following "All withdrawal requests will be reviewed within 7 business days from the date of the request." Today is the 28th calendar day since the submission of this request and it has yet to be reviewed and approved.

Please assist me in getting the casino to approve these withdrawal requests.


Posted on July 13, 2019

Hi Tom--

Of course, I'm always happy to help. ;-)

I've just sent you an email, as there are a couple bits I need to receive before I can have your withdrawal issued. As soon as I receive your reply with what's required, I'll have this taken care of for you.

All the best,


Posted on July 17, 2019

Hi Tom--

I've received a note from our Payments Manager stating the bank account number you've provided is invalid. Can you please double-check on this and send me the correct account number?

Much appreciated,


Posted on July 17, 2019

Dear @pdocker1,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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