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Club Player Casino - Refused to pay me my winnings

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Declined payment
Amount $ 1800
Posted on July 16, 2014

i received a comp from club player casino i won 1800 after the play through was met i tried to collect my winnings and they locked me out of my account and refused to pay me i could not contac the casino t to talk about the situation and my winnings so i made different accounts to try and communicate with them and collect my winnings they refuse to pay me i won fair and square and they wont pay me my winnings

Posted on April 22, 2014

Hi cherylrose62,

Thanks for bringing this issue to my attention. I will look into it and get back to you as soon as possible.

All the best,

Tawni

Posted on April 25, 2014

Hi cherylrose,

I'm not sure where exactly to begin on this. It appears that you are now coming forward with something that occurred all the way back in March, 2012. You used our SCRATCH100 coupon, which to begin with has a max payout of $100--that is ALL you would be eligible to claim IF you had followed our terms and conditions, which you did not. It is clearly stated you may NOT make a withdrawal if you have not made a real deposit between free chips (which you did not). For this reason, your withdrawal would be declined.

You DID have multiple accounts, prior to us closing your accounts--this had nothing to do with your most recent opening of accounts to 'get information'. These accounts all had play on them and all had play with free bonus chips.

Now you are coming back, making threats to our customer service agent, some two years later. I'm sorry, but there are no monies due to you and making threats targeted at us will not change this situation.

Tawni

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