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Club Player Casino - Overdue bitcoin withdrawal

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Delayed payment
Amount $ 700
Posted on January 11, 2021

I've been waiting since 11/17/2020 for my bitcoin withdrawal. This casino has lied to me..they Are not following their own rules. A month ago, after many confirmation my docs were approved , I was told my withdrawal would be denied because I won from playing w a bonus code. Which was a lie. I won w my own money i had deposited. So the rep quickly corrected herself. I was told a few days later my bitcoin withdrawal was approved. This was way before Christmas. They said it would take 7 to 10 business days. Now its way past 10 days. So on the 8th of January, i sent another email with my bitcoin wallet. Since I did that now they are its going to be another 7 to 10 business days. I am mad and crying I am so upset. They have not kept their word on several occasions. And I really need this money. They lowered it from 900 to 825 and never told me why. They have ruined the entire experience of winning for me.

Posted on January 15, 2021

Hi Faith--

I apologize for the frustration you've experienced with this.

You'll be pleased to know that your withdrawal was issued to your wallet, Tuesday: 1/12 Paid $700 (0.0208535) Bitcoin + no Service Fee for transaction 75674038.

I wish you all the very best,

Tawni

AskGamblers
Posted on January 15, 2021

Dear @mommafaith,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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