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Club Player Casino - Over 2 Month Delay to Complete Bitcoin Withdrawal

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Delayed payment
Amount $ 1125
Posted on January 11, 2021

I requested a bitcoin withdrawal of $2500 on Oct 30, 2020. After waiting than 30 days (early december, 2020) I received a partial payment of ~$1375. 

The remaining amount due to me is: $1,125

The final $1,125 was supposed to be sent the following week, but it did not arrive and I have been waiting patiently and asking for updates 1-2 times a week since then.

Support is friendly, but they just keep asking me to wait longer and the payment never comes.

I understand that some casinos have a longer time to withdrawal, but there is never a reason it should take more than 2 months like it has for me.

Posted on January 15, 2021

Hi Ian--

I apologize for the frustration you've been experiencing with this.

I've gone ahead and issued the request for your payment--I do expect this to be sorted today. Once I have confirmation of the payment, I'll be sure to come back with an update.

All the best,

Tawni

Posted on January 15, 2021

Full payment received. Thank you casino and thank you Ask Gamblers!

Posted on January 19, 2021

Hi Ian--

Thank you for confirming you've received the payment. ;-)

I wish you all the best,

Tawni

AskGamblers
Posted on January 19, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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