I requested $2429 that I won playing slots on February 25th, 2019. I had sent them documents before this but I sent them again in May and I received an e-mail confirming that they had received the updated documents and the account was already verified. Till now I don't even see any of the withdrawal approved. I went on chat on 9/24 and they said they escalated but still nothing has happened. I don't know what else to do and I am frustrated that so much time has passed. I think I have been patient enough. I would like some help getting paid.