Complaint #355 Club Player Casino

Never received payment

By Romedizzle

3 years ago

Over a year ago I requested 2 withdrawals that equalled $900. I didnt receive the withdrawals so I started live chatting with the agents about it. They told me they sent the bitcoin that I requested and gave me a link with a bitcoin address https://www.blockchain.com/btc/address/1N1HcNGVoC7RFeNGcLrgauVuu9raaBH7HQ. I didnt recognize the bitcoin address. I don't memorise every address I use but everytime I've used cash apps btc address it has always started with bc and cash apps address was the one I copy and pasted to the withdrawal. So I questioned the address right away. I told them that my address started with a bc and they just said they used the address that I gave them. I had no way to prove that wasn't my address and I wasn't sure if I had given them that address or not at this point so I didnt push the issue too hard. Instead I started talking with cash app telling them that they should have received a btc payment for me. They said they hadn't so I asked them to look up what my btc address was around the time that club player had sent the withdrawal. They would never give me a straight answer just say if they sent it it would be in your account, even if the address had changed, like they always do. The first six months I spent messaging club player casino (CPC). The next 6 months I spent messaging cash app. I could never get a straight answer out of either company. But a week ago I decided to give it another try except this time I ask them to see the withdrawal request that I filled out instead of the receipt that they filled out. When I asked for that they said that two transactions were sent to my account on 1/27/22 one for $100 and the other for $800. Then the agent went on to say that they sent it to address; bc1qt3f869g9m3h9tujyv2avnneg55aaesumvpaf53. I finally had the proof that these guys sent my money to the wrong address because the address he just showed me was the actual address I gave them only they never sent any funds to it. I quickly told him that they sent my funds to the wrong address and he admitted that they did after I showed him my screenshots. He asked me for an updated address and I gave him one thinking I was gonna finally get paid. Now when I msg CBC they have no idea that my funds were sent to the wrong address and I have to try and convince each one of them that they did send it to the wrong address. I emailed the payments department and they ignore my screenshots and just tell me that they paid me already sent to an address that I gave them. I've been arguing with these people for so long I'm sick of it. Here are the screenshots to prove my story.

Disputed Casino Club Player Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Club Player Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Club Player Casino

• Representative

3 years ago

Hi Roman--

I'm at a complete loss as to why you've issued this complaint...

You provided the crypto address which we sent the payments to. In live chat, you admitted that you were able to see the payments in the blockchain. The issue was on YOUR end--not on ours.

Once we initiate payments on our end, there is no way to pull these back. The only time we would re-issue a payment would be if there was some fault on our side...which CLEARLY there was not.

Further, I find it suspect that you would be issuing a complaint more than a year after all this occurred.

There is nothing what so ever to be entertained in this complaint. I have forwarded all of the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni

AskGamblers

• Support Team

3 years ago

Dear Club Player Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Club Player Casino Complaint Stats

Resolved 239 / 249

Avg. Amount $2,882

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaints

See all complaints for this casino

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000

Won't pay me my win 330 USD

On March 24th, 2024 I won, and after the requirements were met and everything else I had $330 which was withdrawable.

So I requested a withdrawal on 3-24-24 and after excuse after excuse finally, on April 08th they denied the withdrawal because they said they needed some mail such as a bill for address verification, which I had already all verified but I sent them in any way as requested,

Well on April 10th I wrote in on chat to see what was taking so long and they pretty much made me take a free chip " while I wait for my $330 withdrawal".

Anyway, I requested my withdrawal again for $330 on April 11th and finally after more excuses and excuses tonight April 25th my withdrawal was denied and they took all my money too! They're saying I mixed funds - because I took that free chip - but that's bull because my $330 was pending in withdrawal and never mixed with the free chip cause I never won anything on it and played it all off, while the $330 was pending in withdrawal.

So they could have never been mixed together anyway, just another excuse not to pay me my $330 and now they won't let me talk to a manager or anything in chat and just keep closing the chat

Unresolved

$330