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Club Player Casino - Never ending withdrawal process

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Delayed payment
Amount $ 2500
Posted on August 12, 2020

After having 2 different withdrawals declined I FINALLY got my 3rd withdrawal request, which was submitted on 7/14/20, approved on 7/22/20. My withdrawal request was for $2,500. Apparently I missed the part that they would take $149 as a manager withdrawal fee & an additional $40 processing fee. Funny how I couldn't find that information anywhere but when speaking with a rep via online chat I was provided that information. I have been told that my check was SENT TO ME via FedEx on 7/29/20. However, per an email received from the payment department, today on 8/11/20, in broken English, it would be another week before they could provide me with a tracking number. Mind you, I was told the same thing in July. I'm so frustrated. I truly like Club Player's games, but it's hard to want to play when you can't get paid. Super easy for them to take your money but it seems impossible to collect any winnings.

Posted on August 16, 2020

Hi Julie--

I apologize, but I'm not in the office today. As soon as I get in tomorrow, I'll look into this first thing and get back to you with answers.

All the best,

Tawni

Posted on August 16, 2020

Thank you. I will be waiting for your reply.

Julie

Posted on August 18, 2020

Tawni:

I was hoping to hear from you today. Please advise.

Julie

Posted on August 19, 2020

Check was received this morning via FedEx.

AskGamblers
Posted on August 19, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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