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Club Player Casino - Haven't received my winnings, it's been almost a month

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Delayed payment
Amount $ 750
Gary995 North Dakota Message
Posted on September 21, 2019

They've owed me $750 for almost a month and haven't paid me. When I've chatted with them they say they escalated it. Still no money. This has happened twice. They said it would take up to 72 hrs. Still nothing all they tell me are lie. My withdrawal transaction was approved August 26th. I've sent many emails which they seem to ignore. I don't see how this could possibly take so long . They take money off of your card in seconds. Hey if they don't want to pay me because they're corrupt give me my money I deposited on that account.

Posted on September 25, 2019

Hi Gary--

I apologize for the difficulties you've been experiencing with this.

I've reviewed your account and I've been unable to locate your wire details. I've just sent you an email regarding this--as soon as I receive your reply with the necessary information, I'll have your withdrawal sorted without delays.

All the best,

Tawni

AskGamblers
Posted on September 28, 2019

Dear @Gary995,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Gary995 North Dakota Message
Posted on September 29, 2019

I did receive a check from club player I believe it was from Canada not sure. It was for 575.01 . They never sent me an email stating it was them. Either way it was short $175. I am satisfied thanks askgamblers. I appreciate your help you guys are good people.

Posted on October 3, 2019

Hi Gary--

Yep, the check was from us and I'm very sorry, you should have received an email with tracking.

Regarding the shortfall from your requested withdrawal amount, this is because you received a bonus: $175.00 350CLUB (1 of 99). All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

AskGamblers
Posted on October 5, 2019

Dear @Gary995,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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