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Club Player Casino - Delayed withdrawal for more than 15 days now

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Delayed payment
Amount $ 2400
Posted on November 15, 2021

I initiated a withdrawal on 10/29. All my documents were approved.

I have not heard from them since. I contacted customer service who stated my case would be escalated but still gave not heard.

Each time it's "wait 3 business days". I've waited, tried again, same thing. I only have one account, played fair, and followed all their bonus rules.

The phone number I was given for "VIP" support is not in service so my only way of communication is via chat.

AskGamblers
Posted on November 15, 2021

Dear @Otibaromm,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on November 15, 2021

The withdrawl amount is $2400

Posted on November 19, 2021

Hi Maria--

I apologize for the frustration you've had with this.

I'm pleased to tell you that your payment was issued to your wallet, earlier today: 11/18 Paid $1155 (0.01934315) + no Service Fees Bitcoin for transaction #83278602

Regarding the shortfall from your requested amount, this is because you received bonuses relating to the withdrawal. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Posted on November 19, 2021

Money received. Though ha li f of what I expected

AskGamblers
Posted on November 19, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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